Rate of pay: £11.53 per hour
Full Time: Full time hours, shifts allocated between 8:30-17:30
Location: Fully on site in Queensway, Stevenage, SG1 1FN
Start date: 24 February 2025
Background Checking: Basic DBS, Full right to work in the UK, 3 years employment history
Job description:
To provide the initial point of contact for Hertfordshire citizens and businesses wanting to access the Council's services. Contact will be primarily through telephone or e-Service (web or email) channels, although future planned technology developments are likely to see these channels expand to include customers communicating with HCC via social media channels such as Twitter or Facebook.
Customer Advisers will be required to deal effectively with incoming customer requests ensuring these are logged on the appropriate technology and dealt with to a high standard, in line with agreed processes and procedure to ensure an excellent customer experience relating to the council's services.
Essential:
Excellent communication skills - both verbal and written
Good telephone skills
Ability to converse at ease with members of the public and provide advice in accurate spoken English
Combination of skills and experience in contact centre or customer service.
PC literate with excellent keyboard skills · Good communicator, highly customer focused.
Be familiar with and comply with Serco and HCC customer service and administration policy and procedures, for whi...