OUTLET KEY HOLDER – FULL TIME / PART TIME Location : Cheshire Oaks Reports to : Store Manager Effective Date: 04 November 2024 ABOUT THE POSITION We’re looking for a Key Holder to join our Columbia Retail team in Cheshire Oaks. As a Key Holder, your contribution will be essential to provide the best in-store experience to our customers. As an ambassador of the brand, your mission will be to understand customer’s needs and advise them on products. HOW YOU’LL MAKE A DIFFERENCE Provide all customers with an excellent service giving advice on our products to elevate the consumer experience. Open and close the store in the absence of the Store Manager/Assistant Store Manager. Daily team briefings. Product technology training. Be a proud ambassador of Columbia by providing information to all customers on current product features and benefits. Create consumer loyalty through high-quality interactions with the goal of increasing brand engagement and conversion to sales. Ensure that all our products are displayed in accordance with the Company’s VM guidelines. Maintain a positive working environment and communication with all management and staff. Ensure company’s policies & procedures are followed and suggest improvements. Capability to operate POS system. WHAT MAKES YOU SUCCESSFUL? Experience in a customer service and/or sales-oriented position. Reliable, responsible and committed. You are passionate about customer service and love to interact with people. Attention to detail throughout the day for store standards. You enjoy working in a team and bring interpersonal skills. Willing to join a high performing team willing to undertake challenges Available to work on flexible schedule, including Saturday, Sunday and bank holidays. BENEFITS Build new skills, develop your potential, and grow within our company. Monthly bonus scheme. Staff discount. Uniform provided. Ready to join Columbia? Together, let’s unlock the outdoor for everyone This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.