Travelex Runcorn, England, United Kingdom
Retail Team Leader
Bureau Manager – ASDA Travel Money, Runcorn
Job Type: Permanent, Full Time
Hours per week: 37.5 hours
Salary: £26,325 per annum + On Target Earnings up to 7.5% of base salary
Working Patterns: This job is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you will receive a monthly or weekly rota.
Benefits
* A comprehensive voluntary benefits package, which provides discounted corporate rates to a wide range of insurances such as Private Medical, Dental and Critical Illness.
* Employee wellness programmes that offer guidance and tips on all aspects of wellbeing such as physical, mental and financial.
* A wide range of employee discounts provided by Bravo Benefit.
* Flexible hours and shift patterns to suit a variety of lifestyles with opportunities for overtime.
* 25 days holiday (pro-rata). Bank holidays and the opportunity to gain more days the longer you are a part of Travelex, as well as the option to sell days.
* Opportunity to earn a monthly bonus on top of base salary for hitting targets.
* Pension with a great Pension Provider – Scottish Widows.
What will you be doing?
* Managing a team of Travel Service Partners ensuring each member of the team strives to deliver the best possible customer experience.
* Nurturing and mentoring the team to maintain high levels of customer service.
* Focusing and reviewing customer feedback, service levels and the ability of the Travel Service Partners to implement processes and solutions that improve outputs and achieve objectives.
* Engaging with customers to process all foreign exchange transactions accurately and efficiently.
* Delivering on key performance goals both procedural, operational and customer focused.
* Utilising your keen eye for detail to process daily online FX requests and deliveries.
* Implementing and driving best legal practice and regulatory standards whilst adhering to Travelex compliance procedures.
What do I need to have?
* A passion for leading - You’ll know what it takes to galvanise and lead dynamic and diverse teams.
* Great communicator and motivator – You’ll find talking with people and building relationships comes naturally.
* Great customer service matters to you – You know what good service looks like.
* Desire to succeed – You’ll have the drive and vision to want to make a difference.
What does the interview process look like?
* Step 1 – Our team will review your application and get in touch if your experience fits the brief.
* Step 2 – You’ll then be invited to an online interview.
* Step 3 – If successful, you will then be invited to visit the bureau.
* Step 4 – If the bureau visit goes well, we’ll reach out and offer the opportunity to join Travelex.
About Travelex
We are one of the market leading specialist providers of foreign exchange. Founded in 1976, we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognised brand.
Exciting? We think so! Your journey starts here, so take the first step to become part of the Travelex Team by clicking apply!
We are an equal opportunity employer and value diversity at our company.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Financial Services, Consumer Services, and Retail
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