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Job Title: Team Manager
Location: Head Office, Radius Campus, Emperor Way Crewe Business Park, Crewe CW1 6BD
Hours: Monday - Friday 8:30am - 5pm (no weekends, evenings or bank holidays)
Job Purpose
You will be responsible for driving the team towards the company directives within the SME function of Account Management.
Your responsibilities day to day will be...
* Experience in running a team in a B2C or B2B campaign
* Day to day management of the SME team
* Be responsible for a portfolio worth 200 million litres annually
* Leading and driving innovative ways to manage the portfolio and drive volumes, drawers and GM
* Manage cross sell opportunities to improve customers loyalty and drive referrals into other Radius products
* Develop a omni-channel approach to customer contact to create a high level of customer engagement
* Performance management of staff to deliver continuous improvement
* Create a compelling environment to support performance and retention of people
* Innovative with new technology to deliver choice to our customer base on how they communicate with us and strive to find ways to reduce cost to serve
What do we expect of you?
* Highly presentable with strong organisational and motivational skills
* Outstanding communication skills with the ability to operate at all levels internally and externally
* Ability to improve standards through effective performance management
* Strong negotiation skills
* Ability to analyse resource levels and optimise capacity without compromising on service quality
* Ability to understand and enhance complex business models
* Inspirational leadership
* Comprehensive analytical skills
What can you expect of us?
* A friendly culture that mirrors our proposition to our customers.
* A fast-growing organisation that defines itself as being agile and innovative
* A drive for continuous improvement, which you will be empowered to get behind from day one.
* A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
And of course, you will be compensated competitively along with bonus potential and a good range of core benefits.
Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation, or socioeconomic background.
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