Job Description Job Title: Order Processor Location: Southend-on-Sea Salary: Competitive, dependent on experience About the Role: We are seeking an experienced and detail-oriented Order Processor to join a reputable company specializing in high-quality PVC-U and aluminium products, including casement windows, sash windows, bifold doors, sliding patio doors, and bespoke glazing solutions. This role is pivotal in ensuring customer orders are processed accurately and efficiently, working closely with sales, manufacturing, and installation teams. A background in order processing, estimation, or manufacturing is essential, as is familiarity with industry-specific software such as Business Micros or Window Designer. Key Responsibilities: • Process customer orders with precision, ensuring all details align with specifications. • Review and verify order details, including dimensions, profiles, and configurations. • Liaise with customers, suppliers, and internal teams to confirm and clarify order requirements. • Utilize software such as Business Micros, Window Designer, or similar tools to input and manage orders. • Ensure orders comply with manufacturing capabilities and identify any discrepancies before production. • Coordinate with the production team to ensure orders are completed on schedule. • Provide technical support to customers regarding product options and specifications. • Maintain accurate records of orders and update databases accordingly. Skills and Qualifications: • Proven experience in order processing, estimation, or manufacturing within the fenestration industry. • Proficient in software such as Business Micros, Window Designer, or similar systems. • Strong attention to detail and accuracy in data entry and order verification. • Excellent communication and interpersonal skills to liaise with customers and team members. • Ability to work under pressure and meet deadlines in a fast-paced environment. • A proactive and problem-solving mindset with a focus on delivering excellent customer service. • Familiarity with PVC-U and aluminium window and door systems is an advantage. What’s on Offer: • Competitive salary based on experience. • Opportunity to work with a well-established and forward-thinking company. • Supportive team environment with opportunities for growth.