Job Description
Manpower are recruiting on behalf of our global travel client for a Dutch Speaking Customer Service Advisor to join their team in Edinburgh.\n\nYou will be customer focused, have a passion for travel, have a track record in building rapport quickly and take pride in being able to problem solve. These aspects will come through in all your interactions whilst delivering the best possible customer service through our range of communication channels.\n\nWorking hours- The operational office hours are 37.5 hours, Monday through Sunday, with one unpaid hour for lunch with rotational shift patterns ranging from 7am to 11pm. \n\nAt this time the working hours for our Dutch line are;\n\nMonday to Friday between 8am to 5pm\nDuties:\n\nProviding exceptional service to our customers, being the first point of contact responding to various travel queries.\nProviding resolutions to our customers via Call, Chat and Email.\nHandling customer queries with empathy, patience and compassion.\nAttending regular team huddles.\nKeeping up-to-date with the latest promotions, initiatives and company policies/procedures.\nAssisting in ad hoc assigned projects.?\nOccasionally, due to business requirements, you may be asked to assist with our English-Speaking line.\n What you'll need\n\nCustomer service experience\nMust be fluent in Dutch and English both verbal and written\nEffective communication skills\nGood knowledge of Microsoft Office suite\nProficient typing abilities & computer literacy\nAbility to remain calm and logical in challenging situations\nExcellent problem solving skillsBenefits:\n\n33 days annual leave\nWorkplace health cash plan including claiming back for dental, optical and physiotherapy and much more\nEmployee well-being program, Employee Assistance Program and enhanced sick pay\nMonthly performance based bonuses\nExtensive learning opportunities and resources to further your career\nAnnual travel points which can be redeemed towards your next adventure\nEnhanced family policies (maternity/paternity/adoption)\nLife and health insurance\nBirthday cake on your birthday\nFree on-site gym\nHybrid working opportunity available after probation period\nFrequent employee engagement events\nRefer a friend bonus schemePlease forward your CV in the first instance