About Us
At Splend, we’re on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on Rideshare, we provide our customers straightforward, no strings attached access to vehicle ownership.
But we aren’t just about vehicle ownership; we are also fast-tracking the transition to green mobility, and we are leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.
About the Role
The Claims Handler role, based out of our London City, Monument office, is responsible for maximizing the benefits of our supplier relationships with particular focus on reducing our claims spend, whilst increasing credit services and TP intervention opportunities, along with recovering outstanding/open claims.
Responsibilities:
* Ensure Supply Partners deliver services in line with all agreed SLAs and KPIs.
* Ensure all Credit Hire opportunities are converted to meet or exceed budgets.
* Claim Resolution and liability decision making - working with supply partners to agree appropriate settlement of claims.
* Actively reduce claims for motor accidents by undertaking thorough investigations.
* Escalation POC for all members involved in accidents/incidents.
* Recover any claims efficiently in-house to minimize any loss.
* Liaise with external suppliers to make sure reserves are placed correctly and obtain updates on high reserves.
* Conduct driver safety training and provide feedback on driver scores and tips to improve.
* Operate the company telematics system and maximize its potential to claim spend reduction.
* Ensure information in the Fleet Management System is accurate and up to date.
* Provide recommendations on improvement.
* Produce/present weekly reporting on claims and costs for the senior management team.
What You'll Bring:
* Experience working in a fleet/insurance background.
* Credit hire and claims handling experience within motor insurance.
* Experience with MS Office, specifically Microsoft Excel.
* Excellent numerical, written and communication skills.
* Ability to quickly and effectively solve customer problems.
* Present a cheerful, positive manner with customers.
* Develop more efficient ways to complete tasks.
* Work cooperatively with others to produce innovative solutions.
* Strong administration skills.
* Full clean UK drivers’ licence.
Our Benefits:
* Performance-based bonus and commission plans.
* Employee Assistance Program.
* Dedicated Learning & Development Platform.
Splend is a dynamic growth company driven by a shared vision for success. Our benefits are thoughtfully designed to attract individuals who thrive in an environment where they can contribute to and celebrate in the process of building a global brand with true impact.
At Splend, we value diversity and inclusion and consider it key to our success. We are dedicated to fostering a workplace where everyone is respected and supported. We celebrate differences in race, gender, age, sexual orientation, religion, and ability, seeking diverse perspectives to drive us forward.
When you apply, let us know if there are any reasonable adjustments we can make to accommodate you during the interview process.
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