Location: Grove Park, 7 Barton Close Grove Park, LE19 1SJ, Leicester, United Kingdom
Time Type: Full time
Date Posted: 2024-07-08
Job Requisition ID: 20109053
Goals and Objectives:
* To work as part of the wider Collections Function, dealing with all aspects of credit control to maximize cash collection and cash flow, whilst reducing risk;
* Reducing overdue debt to a minimum, working towards individual and team KPI targets;
* To maintain a high level of customer service at all times;
* Debt collection using telephone, email and letter procedures against monthly cash performance targets.
Responsibilities:
* Manage credit risk of a large portfolio of customers, including but not restricted to
o Reconciliation of customer accounts
o Follow Otis policies through to sending an account to a 3rd Party service provider where appropriate
o Review Credit Lines to aide growth whilst improving cash flow
* Be a central point for all debt related issues regarding your customer base
* Organize client meetings with Service Managers to facilitate a resolution of unpaid debt;
* Detailing invoice queries and updating the business systems of any reason for non-payment;
* General office duties
Qualifications/Experience/Knowledge:
* Office administration and customer service experience are essential
* Knowledge of customer billing requirements and the issues that can arise that lead to a customer dispute are desirable
* Ability to develop strong working relationships with customers and internal stakeholders
* Knowledge of the details of the sales and operational processes in relation to invoicing a customer correctly
* Knowledge of Microsoft Office
About Us
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects.
Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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