A fabulous opportunity has arisen to join my client in Bromborough as a Part Time Senior Customer Service Advisor working 24 hours a week. Working closely with the Team Manager you will: Provide supervisory support to the team including daily plans and breaks schedules. Support in improving the customer experience through coaching and mentoring. Buddy up with new starters following Induction training to ensure a smooth transition into taking calls and integrating into the Response Centre. Successful integration of new client contracts / changes i.e., systems testing, process, training and staff briefing. Represent the organisation in the effective handling and resolution of escalated calls from customers. This role is working 24 hours a week (on average) working on a 3 week rolling rota: Week 1 - Monday 4.00pm- midnight, Wednesday 12pm-4.30pm, Saturday & Sunday 8am-4.00pm Week 2 - Tuesday, Saturday & Sunday 4pm- midnight Week 3 - Wednesday, Thursday & Friday 4pm- midnight This role offers a pay rate of £12.73 per hour and you will be paid weekly initially for the first 8-12 weeks. To be suitable for this role you will have previous call centre or customer service experience at a senior level and enjoy coaching and mentoring team members. Please email your CV today - if you do not hear from us within 5 working days, please assume you have not been successful. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us