Client Service Manager - Corporate Insurance, Glasgow
We're Hiring!
Are you looking for an exciting new challenge? Would you like to lead a professional team of Client Advisors within our corporate team?
Aon's UK Corporate business is currently recruiting a Client Service Manager to join our team. This is a hybrid role with the opportunity to work virtually and from our Glasgow office.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
Leading a team of Client Service Advisers and/or Client Service Specialist(s) and effectively leading service levels expected by clients in Corporate. To work with Client Service Advisors / Specialists and Business Service Support to ensure the highest level of service to each assigned Client.
Client Service Delivery
* Handle a portfolio of Clients in line with Corporate Market Placement Strategy and Client Service Strategy.
* Ensure the delivery of a coordinated and managed high-quality, innovative client service in accordance with the agreed Scope of Service Agreement relating to Commercial insurance products.
* Negotiate renewal terms, mid-term adjustments, and cover extensions.
* Liaise effectively with Client Managers and the Broking team to ensure client needs are met and concerns raised are addressed/remedied.
* Understand Aon's products/facilities and other offerings - ensuring budgetary forecasts are maintained.
* Identify potential improvements in programme design for Clients and make recommendations to the Client Manager.
* Identify opportunities for revenue growth using knowledge of products/services in the wider Aon community.
Compliance with regulatory requirements and business procedures
* Responsible for working in accordance with the Aon UK Limited Risk Management Framework and compliance with the Aon UK Limited policies, including participation in the management of risks that may adversely affect the business, interests, or reputation of any Group Company.
* Understand and comply with ICOBS rules, Sarbanes-Oxley, BiPar, and Aon business procedures.
* Take ownership of problems and their resolution, seeking assistance where necessary.
* Assist in driving change in their location, allocating resources where necessary.
* Liaise with staff and Line Manager to ensure Client Services are transacting business with clients and insurers in a compliant and robust way, with operational processes/systems being monitored and maintained.
* Ensure KPIs are fully met.
People Management
* Lead a team of Client Service Advisers and/or specialists through coaching, development, and performance management, ensuring completed objectives with supporting personal development plans in place.
* Ensure all team members attend relevant personal development courses in line with their role.
* Develop and support team members in the achievement of their objectives through coaching and mentoring.
* Attract, develop and retain talented individuals in line with business plans.
* Work with the Commercial Insurance leadership team to develop a working environment where people are positive, motivated, and enthusiastic.
* Act as a role model, encouraging problem-solving and innovation and supporting the team to achieve Aon's service standards.
* Undertake team briefings.
Wider Responsibilities
* Embrace operational improvement initiatives.
* Strive for profitability - think of solutions to make a job more cost-effective/more streamlined.
* Contribute to the development of strategy through the Area leadership team.
* Ensure effective working relationships between the New Business, Client Management, and Broking teams, so that together they drive service, revenue, and profit growth.
Skills and experience that will lead to success
* ACII or equivalent is preferred but not essential.
* Insurance experience is a must, ideally gained at an insurance broker dealing with Corporate clients.
* Validated experience in leading high-performing teams.
* An experienced mentor that has a consistent record of developing colleagues is an advantage.
* Proficient level of technical knowledge, especially in the major pecuniary classes, Property / Casualty, Motor, Financial Lines, and Cyber.
* Organised, with the ability to prioritise work, delivering accurately and on time.
* Embrace change and react positively.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. We offer a variety of working style solutions, recognising that flexibility goes beyond just the place of work.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
#J-18808-Ljbffr