Summary We have a great opportunity for a Resident Team Member to join our team, and help shape 'Enclave: Birmingham City’; our brand-new, market leading, premium Build to Rent Development. We’re looking for someone with positivity and commitment, a real determimnation for success with delivering a unforgettable customer experience. Experience is hospitaility or a customer facing role is a plus. Working a 40-hour week across 5 of 7 days, including weekend shifts. Shift patterns are 8 hours between 08:00 and 20:00, as set by the Residence Team Leader. Key responsibilities Customer service and team; Contribute to a comprehensive front of house team, anticipating and exceeding customer expectations Prioritise customer service, alongside a happy, motivated and ambitious team that’s task-driven and results-orientated. Handle complaints with empathy, and praise with modesty (We’ve got procedures to support both) Problem solving to ensure our residents are top priority througout Operational: Complete administrative tasks such as logging maintenance requests, filing, tenancy management and monitoring the email inbox. Take the lead on resident engagement, including the event program. Assist in the management of resident tenancies, including AST creation, leading on the move-in/out processes, and ensuring compliance. Shape and deliver resident experience objectives and targets, utilizing the Enclave Standard Operating Procedures. Chase outstanding rent arrears in line with policy. Build relationships with senior team members, stakeholders, and clients across the business. Keep up to date with changes in technology, processes and standards within the industry, including local knowledge of recreation and retail. Offer suggestions to improve operational performance. Be part of the on-call rota as and when required. Be flexible, and hands on. Get stuck in Ensure access control systems are up to date and frequently audited (this is inclusive of ensuring access to the building) Maintain and update resident host handovers, noting all activity on shift Carry out regular building patrols or all areas, inclusive fof note taking and alerting senior Management of any/all concerns Leasing: Work alongside external Leasing team, building positive relationships and increasing sales. Play a supporting role, where necessary, in touring and leasing prospects, to maximise occupancy and revenue, including following up on leads and sales conversions. We’d also expect the Resident Team Member to extend their duties to other tasks, commensurate with the role. Who we’re looking for We’re looking for a talented, committed and flexible person to join our team. The person we’re seeking will ideally be well prepared, Knowledgeable for the role and its requirements and be equipped witth IT knowlegde. You will use their experience to contribute to the team, by driving to maintain revenue, strive for high-occupancy and offer outstanding customer service. We’re results-driven, and we’re looking for dependable and dedicated people who see the bigger picture, while loving the detail. Why Outpost We’re new, and we’re determined to do things right. You’ll love us because of our culture, creativity, and communication. We’re innovative, and we’re learning as we grow. We’re looking for people who thrive off of the rewards that hard work brings, to grow with us, and help shape us. With a significant pipeline we can offer ambitious, talented people an opportunity for growth.