We are looking for a Logistics Lead with a track record of successful final mile carrier management and experience within a carrier to drive our 3PL relationships, improving performance and customer experience. You will work with our final mile delivery partners to innovate and be more efficient, constantly looking for opportunities to make HelloFresh Logistics best in class.
The role includes managing relationships with our final mile 3PLs, improving performance and overall customer experience, and working on initiatives to drive down systemic delivery errors in conjunction with our key suppliers and internal teams, using data to drive actions.
Key responsibilities include:
* Managing relationships with our final mile 3PLs with a focus on improving performance and overall customer experience
* Working on initiatives to drive down systemic delivery errors in conjunction with our key suppliers and internal teams, with a strong focus on using data to drive actions
* Working cross-functionally, representing the Logistics department whilst also supporting wider business initiatives that improve customer experience and retention
* Independently analysing multiple sources of data to find root causes, validate assumptions, provide clear recommendations for improvement and monitor execution
* Mitigating delivery risks to ensure minimal disruption to service
* Identifying and analysing trends in complex data sets
Key requirements include:
* Being data-driven with exceptional ability to understand complex problems and translate into achievable action plans
* Having demonstrable experience working with or within a B2C carrier
* Having advanced experience with Excel andor Google Sheets
* Being a confident decision-maker
* Being a team player and always willing to go the extra mile for our customers
* Having experience working with perishable products is desirable
* Having experience with relationship management either with internal stakeholders or external suppliers
* Having experience with Tableau or similar data visualisation software is desirable
* Having knowledge of SQL is desirable
Benefits include:
* 70% off HelloFresh boxes
* Company pension scheme
* Gym membership
* Bupa private medical insurance
* Electric vehicle scheme
* Bippit account - financial support
* Free professional development and coaching memberships
* Mental health first aiders and an employee assistance programme
* Dog friendly office (London site only)
* Free breakfast every day
* Eye care scheme
* Cycle to work scheme
* Group Life Assurance
Location: The HelloFresh Farm, London. We will also consider candidates from the Midlands.
Work Schedule: Sunday - Thursday shift pattern, 40 hours per week. Hybrid working, 3 days required in the office.
Next steps: Your application will be reviewed and, if successful, a member of the Talent Acquisition Team will be in touch within 2 weeks.
Please note: You are required to cooperate with HelloFresh in all health and safety matters. You are responsible for ensuring you take reasonable care of your own health and safety as well as others who may be affected by the work activities you undertake. You must report incidents immediately and actively raise health and safety-related concerns to your Line Manager.