Fixed Term Account Manager - Flannels Meadowhall
Location: Flannels Meadowhall
Contract: Fixed Term/MAT Cover until January 2026, 37.5 hours/week, any 5 in 7 days
CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.
Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, make up and skincare creations.
JOB PURPOSE
The Account Manager will lead an energetic and passionate team dedicated to creating experiences with our clients. They are responsible for all retail activities that contribute to the brand’s image and leadership in the market by liaising with field and head office functions.
KEY RESPONSIBILITIES
Leading the team:
* Guide the team towards achieving results and developing individual talents.
* Create an environment rich with ethics, integrity and diversity.
* Proactively identify and manage employee relations issues.
* Facilitate team communication to ensure collective knowledge.
* Share the brand vision and business challenges with the team.
Business developer:
* Build CHANEL’s portfolio of clients through data capture.
* Develop business initiatives in line with the brand vision.
* Manage staff rotas and day-to-day operational zoning.
* Communicate retail and stock needs.
* Provide feedback and reporting to influence strategies.
Experience creator:
* Create tailor-made, personalised client experiences.
* Help the team embrace digital shopping trends.
* Resolve client service complaints holistically.
* Ensure team has tools/training for a CHANEL client experience.
* Maintain visual merchandising guidelines.
CHANEL Ambassador:
* Share knowledge of the brand and its heritage.
* Implement all training received and pursue self-learning.
* Ensure respect of the uniform and grooming guidelines.
SKILL SETS
Leadership and Management skills:
* Strategic thinker with analytical skills.
* Relationship-focused with collaborative skills.
* Ability to develop and empower people.
* Performance-minded and decisive.
Soft skills:
* Strong verbal and written communication skills.
* Curious and enthusiastic learner.
* Self-aware and motivated.
* Trustworthy with integrity.
Benefits at CHANEL:
Our employee benefits support you across your professional and personal life:
* Private Medical Insurance, Online GP App, Cycle Scheme participation.
* Pension, Life Assurance, and Retail Discounts.
* Employee Assistance Programs and Other Support Lines.
* Arts & Culture Ticket Discounts, CHANEL Product Discounts.
* Service Awards Programme offering CHANEL Products and Retail Vouchers.
*Benefits are eligibility dependent and subject to change at any time.
At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress.
About Us
Chanel is a world leader in creating luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery, and Watches. Founded by Gabrielle Chanel in 1910, Chanel remains dedicated to quality craftsmanship and high-end creations.
Chanel promotes arts, culture, and creativity while investing in research & development, sustainability, and innovation.
Chanel fosters collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organization.
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