Job Description IT Operations Engineer/Manager Location: Ringwood, Hampshire (BH24) Salary: £30,000 - £40,000 DOE Benefits Full-Time, Permanent, Fully Onsite Working Join a thriving Ringwood-based construction company as their IT Operations Engineer/Manager, taking on a pivotal role in a newly refurbished office environment. As the sole IT expert in the business, you will oversee a 360-degree scope of responsibilities, ranging from hands-on IT support to strategic improvements and the management of external technology partners. This role is ideal for someone who thrives on variety and enjoys having a meaningful impact. Key Responsibilities IT Support: Act as the primary contact for IT/digital support, resolving issues across hardware, software, and connectivity for office staff and on-site teams. Infrastructure Management: Install, configure, and manage IT infrastructure across the business. External Collaboration: Coordinate with external IT service providers to manage security and IT solutions. Systems Oversight: Oversee contracts and inventory for IT, mobile, and telecoms, ensuring accurate documentation and record-keeping. Telephony: Manage the BT Cloud telephone system. Stakeholder Engagement: Work closely with department heads to address and fulfil IT requirements. On-Site Support: Occasionally travel to construction sites to assist with technical setups, remote connectivity, and device support (e.g., Starlink, laptops, printers, and iOS devices). Digital Presence: Enhance the company’s online presence by managing and updating social media platforms like Facebook and LinkedIn. Website Management: Collaborate with external web development agencies to update and improve the company website's functionality and content. The company currently relies heavily on external partners to manage IT. Their environment includes a mix of Windows, macOS, iOS, and Android devices, as well as networking hardware (including Starlink for remote sites). While functional, the setup would benefit from a more structured approach, providing the opportunity for you to make a tangible difference. What You’ll Need Proficiency across: Microsoft Office 365, Windows, macOS, and networking hardware Remote desktop connectivity and virtual environments iOS/Android devices and external software solutions Strong communication skills to liaise effectively across all levels of the business. A reliable and trustworthy nature, with the capability to manage the full spectrum of IT responsibilities independently. A proactive mindset, equally comfortable with the duties of 1st-line support and strategic supplier management. Why Apply? Invested Growth: The company prioritises reinvesting profits into its people and operations. Modern Workspace: Work in a listed building with newly refurbished offices, an on-site gym, a coffee shop, and parking. Generous Benefits: Enjoy 28 days of annual leave (including bank holidays). Autonomy: Lead the IT function with the freedom to shape its direction. Career Development: Opportunity to build and expand the IT department, potentially growing a team over the next 12-24 months. If you’re ready to take ownership of a dynamic IT role within a supportive and forward-thinking business, we’d love to hear from you.