A Vacancy at Milton Keynes University Hospital NHS Foundation Trust.
Patient Pathway Administrator / Receptionist
Department: Cancer Centre
Band 3
Hours: 37.5 hrs per week, all MKUH roles will be considered for flexible working
We have an excellent opportunity for an enthusiastic and motivated individual to join our Trust as a Patient Pathway Administrator / receptionist; we are looking for a motivated and hardworking individual to join our Macmillan and Oncology team in our cancer centre.
You will work within this dedicated team to facilitate the smooth running of the reception and clinic areas, scheduling and booking appointments and ensuring that co-ordinated and streamlined communication revolve around the patient and their individual needs.
You should have experience of working as a receptionist or in a customer focused environment, and have knowledge of customer care. We are looking for individuals with excellent communication skills, the ability to work well under pressure, and a desire to provide a first class service for patients and clinical teams.
Opportunities to develop both clinical & managerial skills & for further study.
Interview: 12.12.2024
Please note that we are not able to offer sponsorship for this role.
We care We communicate We collaborate We contribute
“Administrative and Clerical colleagues have the highest score in the "We work flexibly" theme, scoring 6.86 out of 10.”- NHS Survey, 2023 (NHS Staff Survey 2023).
Responsible for entering accurate data onto the patient access system via Consultant proforma’s / instructions, following the patient access policy, in accordance with patient choice.
Central communication point for patients attending for appointments, ensuring that patients (and their families) are clear about next appointments and that choice is offered, as far as possible, regarding timing
Act as a point of contact to listen to patients’ queries and concerns and pass then to the appropriate areas.
Ensure that allpatiententries are up to date and accurate. Alert the Unit Senior Sister of any concerns regarding this process
Ensure patients red notes are available for clinics and treatment appointments.
This rapidly expanding modern and busy service offers many training opportunities for their staff, recent developments have led to the opening of our cancer centre in February 2020 and the upcoming opening of the Radiotherapy centre in 2024.This developing service is supported by a forward thinking & supportive Management Team, Nurse Practitioners, Palliative Care Team & Macmillan Wellbeing and Support Centre.
We firmly believe in holistic care, with a newly established wellbeing team to enhance the recovery package for patients living with and beyond cancer. We have Citizen Advice Bureau onsite and offer a wide range of carers and patient support groups.
MKUH staff scored highest for ‘I look forward to coming to work’
“Administrative and Clerical colleagues have the highest score in the "We work flexibly" theme, scoring 6.86 out of 10.”- NHS Survey, 2023 (NHS Staff Survey 2023).
You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:
• Free on-site parking
• Free tea and coffee
• Great flexible working opportunities
• Discounted gym membership
• Lease car scheme
• Generous annual leave and pension scheme
• On site nursery (chargeable)
• Extensive staff health and well-being programme
Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.
• To meet and greet visitors to the department
• Ensure information from the waiting list proforma is entered in to the Care Records System
• Book patients on the Waiting lists in order of clinical priority and chronological order
• Contact the patients via phone as necessary
• Identify when lists are over/ under booked to Macmillan Senior Sister
• Prepare and communicate final lists to all Clinical area
• Monitor and review planned lists.
• Book patients in advance for pre chemo assessment
Please refer to the attached Job Description for further details.
We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.
We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.
This advert closes on Wednesday 27 Nov 2024