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Client:
HSBC
Location:
Edinburgh, United Kingdom
EU work permit required:
Yes
Job Reference:
1807a2ad91b0
Job Views:
91
Posted:
22.01.2025
Expiry Date:
08.03.2025
Job Description:
Some careers have more impact than others. If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.
HSBC Global Banking and Markets is an emerging markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance.
Role Purpose:
The role of the Account Manager is to support a range of clients with their day-to-day enquiries. The role holder will manage the provision of client service support to high-valued Global Liquidity and Cash Management clients, ensuring client expectations are surpassed.
In this role, you will:
1. Manage and resolve day-to-day queries from the clients supported in your team.
2. Encourage clients to utilise digital self-service tools where possible to improve client experience.
3. Establish and maintain excellent working relationships with key stakeholders.
4. Help the Client Service Team Leader identify and introduce service improvements to enhance the overall client experience.
5. Interact with other global units including clients, global service teams (GSCs), Sales, Product Management, and other elements of Client Management.
Requirements:
To be successful in the role, you should meet the following requirements:
1. Fluent in French language both written and oral.
2. Ability to work under pressure within pre-defined SLA’s.
3. Take ownership of issues and liaise with the relevant parties to make informed decisions based on experience and information to effectively resolve problems.
4. Must be proactive and prepared to investigate issues on your own initiative with minimal information.
5. Experience of planning and prioritising your own time effectively, aware of responsibilities and committed to delivering these efficiently.
The base location for this role will be Edinburgh Park, Edinburgh with hybrid working.
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