As part of our reception team, you will warmly welcome our guests to the hotel. You are the 'hub', the 'go to' person for any queries and questions our customers may have, and believe me, they can be diverse! Always keen to please and to make every effort to accommodate their needs. Obviously, there is the administrative stuff: checking them in and out, answering calls, taking reservations, and handling cash and banking. That bit may not be quite so interesting, but an understanding of using computers or a similar role will help - we'll train you to do the rest.
The bit we can't train is the warmth, the smile, the willingness to learn, and the caring attitude you need. Those personalities need to be seen through a phone or e-mail, and that's the bit we need you to bring with you from day one.
In return, we offer a great family feel to your working environment, a small team, a stunning location in which to live and work in luxurious surroundings, and of course, a good wage for a job well done.
We truly believe our people are our biggest asset, and to reflect that we offer:
* Market Leading Rates of Pay
* 28 Days Holiday, rising annually to a maximum of 33 Days
* An equal share of tips/gratuities
* On the Job Training and development with recognised qualifications
* An Anniversary Bonus
* A Complimentary stay, each year, in a sister hotel for you, or to gift to your friends and family.
* Introduce a colleague scheme and earn up to £600
* A fantastic working environment in beautiful surroundings.
* Subsidised accommodation, should you require it, includes bills, wi-fi, and licences.
* Meals on Duty
* Access to complimentary Mental Health & Wellbeing services
* Discounted stays throughout the UK in Bespoke Hotels
* 50% off all Food & Beverage during Bespoke Hotel Stays
Bespoke Benefits…
At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head.
We believe that great hospitality can only be delivered by a happy, motivated, and engaged team; so this is at the heart of our culture and of our ‘Be-Attitude’ values.
We are proud to provide equal opportunities for our team members, encouraging an inclusive and creative culture, providing long-term careers, supporting community, and assisting in environmental matters.
At Bespoke, we ensure meaningful relationships with our colleagues, guests, and third-party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity.
We offer competitive salaries, incentives, ample scope for personal development, and discounted hotel stays for you, your family, and friends.
Requirements:
The ideal person will have a great smile, a great attitude, and the ability to deliver great service to our guests.
We are looking for someone who is passionate about hospitality, who is reliable and willing to learn as part of this growing team.
Duties will include:
1. Welcoming customers, checking them in, and settling them into their rooms.
2. Taking enquiries, reservations, and administration of the reception desk.
3. Receiving compliments about the great views and the great service.
4. Preparing paperwork and banking.
5. Accommodating requests from guests in a professional manner.
6. Striving to anticipate customer needs and where possible react to these to enhance customer satisfaction.
7. Having fun, working with colleagues, chatting with guests, enjoying the great surroundings.
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