About Mole Valley Life
Operated by Mole Valley District Council, Mole Valley Life supports people who may require assistance in their everyday lives, to remain independent and connected to their communities. Mole Valley Life consists of three main service areas: Lifeline Alarm and Technology Enabled Care (TEC), Community Transport and the Fairfield Centre in Leatherhead.
About The Lifeline Alarm And TEC Service
Mole Valley Life’s nationally recognised, award winning and TSA accredited, Lifeline Alarm and TEC service utilises traditional telecare equipment, alongside cutting edge digital technology and proactive wellbeing calls, to provide bespoke, person centred solutions for clients; empowering them to live independently at home for longer.
About The Role
* You will support the smooth running of Mole Valley Life’s TEC and Lifeline Alarm service operations; ensuring that at all stages throughout the client’s journey, excellent customer service and experience are provided.
* You will act as the first point of contact for clients; from initial enquiry, to installation, to ad hoc and routine operational and maintenance support, through to disconnection.
* You will process payments, accurately record sensitive information and assist with stock management to support the smooth operation of the department.
* You will be responsible for scheduling customer appointments on behalf of the Trusted Advisor, being mindful of local geographies and other commitments to ensure efficiency.
* You will work consistently and proactively as part of a dynamic team to meet performance targets as required by Mole Valley District Council’s (MVDC) standard of service, the Technology Enabled Care Standards Authority (TSA) and contractual service agreements.
About You
* Excellent customer service and communication skills with the ability to adapt style to suit different situations and audiences.
* Highly organised with demonstrable attention to detail and proven ability to handle highly sensitive, complex and confidential information in an appropriate and timely manner.
* A strong team player with proven ability to work effectively in a small team; delivering team goals, enhancing standards and improving team performance.
* Caring and considerate nature, showing awareness, sensitivity and consideration for the needs of the older and vulnerable.
* Computer literate.
For you
Further info
About Us
For an informal chat about the role, please contact Jess Machin on 01372 204503.
Closing date for applicants: Midday 21 April 2025.
Interview dates: Friday 25th April & Monday 28th April.
DBS Check: Yes.
How To Apply
Click Apply Now or email our careers inbox and submit your up to date CV.
"Celebrating Diversity and Inclusion for All"
Customer Service Advisor JD - March 2025 #J-18808-Ljbffr