Company Munich Re Location London, United Kingdom Together we develop and deliver Real Estate Services for Munich Re working environment locally and globally to support sustainable transformation and business success. We seek an experienced and dynamic professional to develop and lead Facility Operations across its Europe and Latin America region with focus on UK and Ireland. Based in London, this strategic role is pivotal in ensuring operational excellence, aligning facilities management and services with corporate objectives, and delivering superior services to Munich RE’s stakeholders. Facility Operations comprises facility management, food & beverage, corporate security and hospitality and. The role reports directly into the Head of Real Estate and Services EU/LA based in Munich. About the role: Key Responsibilities: Leadership & Strategy: Develop and implement the regional facility operations strategy, ensuring alignment with Munich Re’s global objectives. Oversee day-to-day facility operations in UK and Ireland across a diverse real estate portfolio, ensuring operational efficiency and excellence. Oversee the wider region of Europe and Latin America (Governance and Steering) Determine Facility related outsourced service needs/requirements and develop a regional strategy to oversee the contracting for all significant out-sourced operations and service delivery management including but not limited to maintenance, housekeeping, grounds, food services and security Implement globally aligned regional security, BCM and ESG strategies, concepts and guidelines and seek to continuously improve the maturity level to build an effective and efficient security environment. Operational Oversight: Manage end-to-end facility operations, including maintenance, sustainability initiatives, workplace services, and vendor management. Ensure compliance with local regulations, corporate policies, and health & safety standards across all sites in Europe and Latin America. Review and streamline regional and local BCM/Crisis Management organization including implementation of relevant processes and EMT test/exercises Team Management: Lead, mentor, and develop a regional team of up to 15 facility managers based in different locations across UK&Ireland, admin and support staff, fostering a high-performance culture. Collaborate with cross-functional teams to implement best practices and optimize workflows. Financial Management: Drive cost efficiency by managing budgets, controlling expenses, and overseeing service contracts. Monitor and report on key performance indicators (KPIs), ensuring cost-effective and quality facility operations. Sustainability & Innovation: Promote green building initiatives, energy efficiency, and sustainability practices across the portfolio. Introduce innovative technologies and solutions to enhance facility operations and employee experiences. Ensure global ESG strategy alignment and support roll out within the region, as well as support regional ESG reporting requirement Stakeholder Engagement: Serve as the key liaison between local teams, service providers, and Munich Re’s leadership in Europe and Latin America. Collaborate with regional network of office managers across the region to enhance and optimize facility operations inclusive of simple construction/renovation projects, capital replacements, requirements and specifications characterizing Munich Re workplaces for the future Manage Service Level Agreements with stakeholders across the entire region Communicate regularly with the Head of Real Estate and Services EU/LA to align strategies and share progress updates. Competencies: Drives engagement (we think big) – you create a climate where individuals understand team commitments and the Company ambition. They understand how their role contributes to both and you create an environment where they feel motivated and inspired. Builds effective teams (we lead the ‘we’) – you build strong-identity teams that work collaboratively, applying their diverse skills and perspectives to achieve common commitments. Values differences (we lead the ‘we’) – you recognise the value that different thoughts, generations, cultures and experiences bring to your team, business unit and wider across the Group. Thus, ensuring that team dynamics are diverse and inclusive. Balances stakeholders (we grow with our clients) – you can anticipate and balance the needs of multiple stakeholders (internal and external), prioritising effectively, challenging appropriately and ensuring value is provided. Situational adaptability (we care and dare) – you recognise the need to be flexible and adapt your approach depending on the situation. You lead with empathy, whilst appropriately identifying when to take a stand against complacency and conformity. Develops talent (we care and dare) – you develop talent to meet both their personal and professional goals, but also the organisation’s goals, identifying opportunities and supporting managers in your team to develop their direct reports (for technical experts this would involve supporting the development of talent). Instils trust (we are clear and authentic) – you gain the confidence and trust of others through honesty, integrity and authenticity, building strong relationships and inspiring those around you. Key Skills & Experience: Proven leadership and team management capabilities, with a collaborative approach. Strong interpersonal skills for engaging with C-suite executives, local managers, and external vendors. Financial acumen with capability in managing large budgets and optimising resources. Strategic thinking paired with hands-on problem-solving abilities. Knowledge of sustainability practices and emerging trends in facility management. Experience in overseeing facilities projects, such as renovations, relocations, and infrastructure upgrades. Experience in multinational cooperations Good digital skills to easily manage daily business efficiently Willingness to travel Desired Qualifications and Educational Background: At least Bachelor’s degree in Facilities Management, Engineering, Real Estate, or a related field. Advanced degrees or certifications (e.g., IFMA, RICS, LEED) are a plus. Qualification by experience would be considered Significant experience in facility operations or corporate real estate, with at least 5 years in a leadership role managing international portfolios. Excellent project management and problem-solving skills. Proven expertise in multi-site facilities management Excellent communication skills across all levels Proven expertise in asset and lease management Regulatory & Conduct Requirements: In addition to the responsibilities set out above, the Head of Facility Operation will also become responsible for ensuring compliance with Munich Re’s Code of Conduct and the FCA Conduct Rules. Benefits You will be rewarded with a great compensation package, on target bonus, 25 days annual leave with the option to purchase more along with private medical insurance and employers' contributory pension of 10%. We are one of the few employers to offer fully paid 6months family leave for times when you need it the most. About us You will work in an environment where we think big: Change and culture are continuously role-modelled. We create and articulate a compelling and ambitious shared purpose, vision and direction. We pave the way towards success and see failure as learning You are going to experience that we care & dare: We are empathetic. We know when to lead and know when to let others lead. We attract, grow and coach future leaders We communicate in a clear & authentic way: We interact with a positive and humble spirit. We solicit feedback, ask and listen, learn and unlearn You will grow with your clients: Whatever our role, we support business, in an efficient and effective way, to create value for our clients. We embrace new ways of working using digitalisation to deliver solutions We lead the We: We have a passion for winning and growing as a team. We inspire people to be capable of joint performance. We create an inclusive environment where different thoughts, generations, cultures and experiences are valued and encouraged At Munich Re, embracing the power of differences is at the core of who we are. We believe diversity fosters resilience and innovation and enables us to act on our purpose of helping humankind act braver and better. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed. If you are excited about this role but your experience does not align perfectly with everything outlined, or you don’t meet every requirement, we encourage you to apply anyway. You might just be the candidate we are looking for All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.