We are interested in hearing from candidates who have worked in administration previously and are happy and confident speaking with clients on the phone. You’ll be able to demonstrate your organisational skills, meet deadlines and work well under pressure in a team environment, whilst managing client expectations.
Key Responsibilities
* To call potential clients and arrange appointments
* Diary management of fee earners
* Manage new opportunities and enquiries coming into the department
* Being first point of contact for new clients/referrals
* To deal with client cases from enquiries to initial instruction
* Liaise with clients over the phone.
* Receiving and issuing correspondence/mail from/to the client
* Booking appointments
* Setting up of files
* Reporting to and receiving and acting upon instruction from Associate Partners
* Attending required training courses
* Adhering to the Firm’s compliance obligations
Required Skills and Experience:
* Experience with liaising with clients over the phone and face to face coupled with strong client care skills
* Flexibility in supporting other members of staff
* Previous experience in an administrative role
Training and development: At Franklins, we recognise and nurture talent. If you wish to study for professional qualifications and courses, we’ll encourage and support this where relevant.
Flexibility: We understand that everyone’s personal circumstances are different. We strive to support this through allowing flexible working patterns where possible.
Be part of a team: We believe it’s important to build a positive rapport with your colleagues and to get to know teams in other departments. We therefore organise team-wide and company-wide events throughout the year.
Community spirit: We strive to make a difference in the communities we serve and actively support a number of local charities including Willen Hospice, Cynthia Spencer Hospice, local food banks and many others.
Location: Our centrally located offices in Milton Keynes and Northampton are located a short walk from shops and restaurants.
Employee assistance programme: Offering support on a wide range of topics.
* Salary commensurate with experience.
* 25 days annual leave plus bank holidays and Christmas closure. You’ll also get a day off for your birthday!
* Discount on legal services.
After completing 3 months with the firm you will also be eligible to join:
Pension scheme: Upon completing your probationary period, you’ll be invited to join our pension scheme.
Death in Service: Should the worst happen, we offer 4 x Death in Service, for peace of mind.
A little more about us…
Franklins Solicitors is one of the leading law firms serving Northampton, Milton Keynes and the surrounding areas, distinguished by our unwavering commitment to excellence.
Our reputation for quality is underscored by our prestigious accreditations: ISO 9001, CQS and The Law Society’s Lexcel. We specialise in a comprehensive range of legal services, including Corporate Services, Commercial Property, Dispute Resolution, Employment Law, Legal Process Outsourcing, Family Law, Intellectual Property, Residential Property, Wills, Trusts, and Probate.
At Franklins, we pride ourselves on exceeding industry standards and making exceptional service our norm. Our core values—passion, excellence, trust, and unity—reflect our belief that our people are our greatest asset.
If you are looking to advance your career in a supportive and dynamic environment, where your skills will be recognised and developed, Franklins Solicitors LLP is the place for you.
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