If you want to work in a varied role, covering different market sectors, this is the role for you. We are delighted to be working with one of our clients who have an international presence and are now seeking a Customer Service Administrator based in Thornaby. This is an amazing opportunity to join a forward-thinking business with positive prospects. We are seeking an upbeat individual, with the ability to provide excellent customer service to work in a diverse position, communicating with a wide range of customers. Duties as a Customer Service Administrator: Serve as the primary point of contact for customer account management. Oversee the completion of customer account setup. Verify customer pricing and delivery schedules. Accurately enter customer purchase order onto internal system. Make outbound calls to customers to discuss upcoming orders. Respond to incoming customer service inquiries. Ensure timely distribution of order acknowledgments to customers. Communicate delivery status updates to customers. Escalate customer concerns to the Customer Service Supervisor as needed. Assist the sales team with inventory checks and sample order requests. Collaborate with Purchasing and Planning teams to relay accurate and timely information to customers. Track past orders and provide customers with Proof of Delivery when required. Supply the Shipping team with a prioritized list of orders for daily dispatch. Maintain effective and professional communication across all levels of the organization. Ensure order fulfilment and completion. Provide customers with necessary documentation, such as certificates and proofs of delivery. Support company revenue objectives through excellent customer service and order management. Skills: Strong communication and customer service skills Excellent and demonstrated administrative experience A personable nature with a clear telephone manner Good problem-solving skills and a desire to learn The ability to multitask and organise tasks Excellent IT skills including using Microsoft Office To be successful as a Customer Service Administrator and join a refreshing working environment and culture, you will need to be proactive by nature, with the ability to act on your own initiative. In return you will receive a salary between £24,000 - £26,000 per annum, working Monday-Friday. Our Guarantee Thank you for your initial expression of interest in our available vacancy. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the current vacancy. However, we will consider all applications for any available opportunity, present or future, and proactively contact you should we deem there to be a suitable match. Here at Impression we are committed to supporting the principles of equal opportunities and prohibit discrimination/ harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.