Job Description
Role Overview:We are seeking a skilled Council Tax Specialist with a strong background in billing and recovery to support Walsall Council's Revenues and Benefits Service. This role plays a key part in helping to clear a current backlog and ensure timely and accurate delivery of services.
Key Responsibilities:
* Administer valuation, billing, collection, and enforcement of Council Tax and Business Rates
* Respond to customer and stakeholder enquiries via telephone, letter, and electronic methods
* Provide accurate advice and information in accordance with relevant legislation and council procedures
* Maintain financial and operational systems in line with government standards
* Deliver a responsive and efficient service to all customers
Requirements:
* Proven experience in Council Tax billing and recovery
* Sound knowledge of relevant legislation and local government procedures
* Strong communication skills and the ability to manage caseloads independently
Additional Information:
* This is a remote role following equipment collection on day one
* Immediate start preferred