Job Advert
Here at Bruce’s we are looking for a General Manager to join our Country Hills and Battlers Green centres in Hemel Hempstead!
About Us:
Founded in 2008, we have become the UK’s recognised leader in Doggy Day Care and are fluent in dog.
Our founder, Bruce Casalis, sits on the board of directors for the Pet Industry Federation and has acted as an advisor for the
likes of DEFRA, Dogs Trust and RSPCA.
Our purpose at Bruce’s is to unleash happiness and enrich the lives of more dogs and their families and we achieve this through
our values P.A.W.S (Pawsitivity, All fur one, Wag for it and Sniff out the new stuff).
We believe that Paw-sitivity rocks! When it comes to our team, our dogs and our customers we’re caring and All fur one. We work
hard, are passionate and Wag for it because we love what we do.
And, like our doggy friends, we’re forever curious to Sniff out new stuff.
Our values help guide how we behave, remind us what’s important to ourselves, to dogs and their families and what fires us up as a
pack.
What You’ll be Doing:
As a General Manager at Bruce's you will be the heartbeat of our Doggy Day Care experience. You will lead, empower and develop our
dedicated and enthusiastic teams of dog loving professionals, ensuring an exceptional experience for both dogs and their human
pawrents.
As the General Manager you will oversee the operation of the Centre with a relentless focus on dog enrichment, learning and
development, customer service, health and safety and all the commercial aspects of running a Bruce’s. Reporting to the Operations
Manager and working side by side with the Day Care Managers who lead the team at a centre level.
Being a GM also involves ensuring the centre is compliant, risks are sighted and mitigated and licensing regulations are strictly
adhered to as well as:
* Handle the daily operational challenges (van, people and canine logistics)
* Project management for capex projects up to £100k as well as budgeting with a good understanding of P&Ls
* Weekly and monthly reporting to the Senior Leadership Team
* Support and drive marketing efforts to gain new customers and also focus on customer retention
* Taking ownership of HR responsibilities and oversee the recruitment procedure and have the final say on key hiring decisions
* Managing of monthly payroll submissions and overseeing labour costs
About You:
It goes without saying you will be someone who is flexible with great communication skills and be able to build important rapports
with teams across our sites.
You are a multitasker as well as being a creative problem solver and confident decision maker.
You will have previous Operations or General manager experience and are capable of managing people across multiple sites and have
strong time management.
You are someone who meets targets and helps those in your team to work towards our business goals.
Your expertise will extend to budgeting and planning with an ability to manage internal and external stakeholders.
Why Unleash Your Potential with Us:
* You get to be part of a multi award winning company who are the industry leaders in doggy daycare.
* Work with a vibrant and energetic leadership team.
* Your furry companion can join you at work – we offer FREE dog day-care at Bruce's (as long as it's a paw-sitive fit).
* Our expert dog trainers will show you the ropes when it comes to dogs and keep you in-the-know as well as sniffing out the new
with ongoing personal development.
* LifeWorks membership and Bravo Benefits platform access for unbeatable employee perks.
* Your hard work won't go unnoticed – expect rewards and recognition and our annual people celebration day!