East Midlands Chamber (Derbyshire, Nottinghamshire, Leicestershire) is a well-respected and award winning membership, representation and business support organisation that aims to enhance businesses and communities in the three cities and three counties. With more than 4,100 members and working with 12,000 businesses each year, we have established a reputation as the voice of the region’s business community.
Job title: Membership Account Manager
Salary: £22,495.20 per annum (pro rata for part time)
Based at: Chesterfield, Derby, Leicester or Nottingham with agile working. Additional travel required
Contract: Permanent, full-time or part-time (between 21 to 35 hours per week available)
1. WHY THE POST EXISTS
Are you a self-starter who enjoys learning about a range of services and support to help businesses? Do you enjoy fostering meaningful relationships with businesses? Are you a champion for customer service excellence? Can you deep dive into Chamber services to boost member engagement? If so, you could be our next Membership Account Manager.
You’ll play a pivotal role in building and maintaining strong relationships with businesses (our members), ensuring their needs are met, and maximising the value of their membership through raising awareness about our services, including via organising and delivering member events to maximise engagement.
You will contribute to the continuous improvement in the customer journey, and drive member satisfaction and retention. You must be dynamic, passionate and comfortable interacting with businesses by phone, video call, in writing and in-person. The role involves working on Dynamics CRM and other Microsoft Software which you will need to be comfortable and competent in using.
2. THE KEY AREAS OF RESPONSIBILITY
- Implement a structured approach to managing diverse member accounts across various industries and business sizes.
- Develop and maintain positive relationships with members to ensure their satisfaction and loyalty.
- Interact effectively with members through multiple channels including phone, video calls, social media, email, and in-person meetings.
- Engage confidently in both one-to-one and one-to-many communication scenarios.
- Educate members about Chamber products and services to help members extract full value from their membership.
- Adhere to structured processes to ensure efficient and effective member management.
- Encourage active participation in Chamber activities and utilisation of services.
- Identify opportunities to increase member involvement and satisfaction.
- Contribute to the ongoing enhancement of the department.
- Stay informed about Chamber offerings to provide up-to-date valuable information to members.
- Manage member information via the CRM system to track member interactions and maintain accurate records.
- Successfully organise and deliver member focused events, virtually and face-to-face, ensuring delegate satisfaction.
- Generate suitable bookings for member events and maximise engagement including attendance.
- Collaborate across functions to aid the member experience.
3. IDEALLY APPLICANTS WILL POSSESS
- Relevant and demonstrable experience in sales, customer service and account management by phone, online and face-to-face, in a B2B environment.
- Experience of working with a diverse range of businesses at all levels.
- Good organisational and administration skills.
- Strong, professional communication skills at all levels (written and verbal).
- Proficiency in CRM software.
4. WHAT YOU CAN EXPECT IN RETURN
- 25 days holiday plus bank holidays each year (pro rata for part time).
- 8% non-contributory pension scheme.
- Wellbeing support including access to Westfield Health plan, Mental Health First Aiders, self help toolkits, discounts and more.
- Your Birthday off plus an extra day of leave after 5 and 10 years' service.
- Life assurance (death in service support scheme) for your beneficiaries.
- Dress for the day policy and agile working practices (role dependent).
- 2 CSR days to take per year (volunteering activity).
- Access to tax-free childcare and Bike2Work schemes.
- Special leave for bereavement, compassionate leave & dependent related time off.
- Learning and development opportunities.
- Flexibility to take unpaid leave, paid study leave & special leave for territorial army.
- Recognition and engagement schemes including our Our Stars.
- Tax free 45p per business mile for cars (up to 10,000 miles per year).
5. HOW TO APPLY
If you have an enthusiastic approach to your work and feel you could make a significant contribution to our organisation, we would like to hear from you.
Please visit East Midlands Chamber (Derbyshire, Nottinghamshire, Leicestershire) job vacancies website. Unfortunately we cannot accept applications from this platform for compliance purposes.
The closing date for applications is ongoing (we close ongoing adverts once sufficient applications are received).
6. COMPANY STATEMENT
East Midlands Chamber (Derbyshire, Nottinghamshire, Leicestershire) is an equal opportunities employer and Disability Confident Leader. All suitably qualified people are encouraged to apply for vacancies regardless of age, disability, gender reassignment, marital status, pregnancy or maternity, race, religion or belief, sex and sexual orientation. Applicants require current eligibility to live and work in the UK, they must also disclose any unspent convictions or cautions and company director disqualifications in their covering letter. Please inform recruitment@emc-dnl.co.uk of any reasonable adjustments needed during the recruitment process. The business is dedicated to retaining talent and therefore it may decide to prioritise and support internal applicants.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .