Customer Care Coordinator
We are looking for a Customer Care Coordinator to support our client at their site in Central Southend
Ideal candidate will have experience of working in a commercial setting delivering excellent customer service, good attention to detail, data entry and have outstanding communication skills.
Responsibilities: -
* Provide outstanding customer service to improve customer satisfaction and nurture client relationships
* Operate with self-awareness inspiring a culture of continuous improvement
* Place customers at the centre of everything you do, understanding their wants and needs
* Provide responsive action to customer demand
* Maintain the critical link between clients, service providers and operations managers to achieve a best-in-class service
The Role:
1. Working as part of a team to ensure processes and procedures are followed accurately
2. Coordinating the daily workflow for the management of service delivery to assigned customer contracts
3. Answer all telephone calls promptly and appropriately
4. Proactively resolving customer enquiries within first contact
5. Diligently monitor the SLA charters for assigned customer contracts, escalating any instances of confirmed or potential failure via the agreed frameworks
6. Setting client expectations and striving to exceed these ...