Location Birmingham, GB Department Name OZ Delay Attribution (104635) G2 About Network Rail Network Rail operates and maintains the railway infrastructure 24/7 365 days a year. Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people matter. When you're part of our team, you matter to us and you matter to millions. We're continuing to build a more diverse and inclusive organisation which is representative of the passengers we serve. To do this, it's essential we become a more open, diverse and inclusive organisation, harnessing the skills and expertise of all our people and attracting the best talent to help us have a safe, accessible railway for everyone. We're an inclusive employer of choice and we welcome applications from everyone. Our Route Central route is at the heart of Britain's railway. The route covers a major part of the national rail network and is a key commuter line in and out of Birmingham, with hundreds of thousands of passengers, and thousands of tonnes of freight carried within our route each week. Within our route is the Chiltern Main Line between London Marylebone and the West Midlands, the Snow Hill line from Stratford-upon-Avon to Worcester, the Cross City line in Birmingham, and lines to other cities including Wolverhampton, Coventry, Walsall, and Oxford. We are home to Birmingham New Street station, the busiest station outside of London with more than 170,000 passengers using it every day. Brief Description Are you a logical thinker who enjoys methodical problem solving? Can you stay calm and focussed in a fast paced, constantly changing environment? Are you capable of learning a lot of new information over a short amount of time? Are you able to type at a reasonable speed with good attention to detail? Establish the cause by liaison with signalling and other rail industry employees as necessary of delays to all trains operating within the designated geographical area. Create incidents and attribute delays in the TRUST delay causation system so they are correctly coded to root cause. Monitor that each delay is validated through the agreed procedures to the national standard. Please note we have 2 vacancies an FTC for 12 months and a permanent one About the role (External) What will you be doing? As a train delay attributor, you will be involved in the following activities: Take responsibility for the creation of incidents and attribution of delay to the national standard within the agreed area of geographical responsibility so all available systems are utilised to assist in identifying the correct allocation of delay code and responsible manager. Monitor TRUST data collection/ input carrying out data integrity checks as detailed in the national standard so that missed train reports are inputted prior to the attribution of ‘D' flagged TRUST delay alerts. Advise the nominated manager of failures in normal train report procedures in order to initiate contingency arrangements. Monitoring that train times are filled in during times of train reporting failure where alternate train time information is available with the agreement of the train operator for all delay reporting points and Contractual Monitoring Points, seek authorisation for, and maintain a record of all manual revisions to train times. Implement contingency arrangements providing assistance with schedule amendments and train call procedures including the activation of Q paths as directed. After receiving initial information regarding a train delaying incident, follow up for additional information with TOCs /FOCs /Network Rail staff to confirm correct impartial attribution, updating TRUST incidents in accordance with the DAG and EESIC to facilitate the responsible manager in accepting the incident. Give a detailed handover of the current working situation at the end of the shift as detailed in the national standard. While this post may be located within a control or signalling centre where there are safety critical activities, this post is not defined as safety critical and therefore the post holder must pass on any messages of a safety critical nature to a suitably competent person. In order to be successful in this role, we would like you to have/to be: A good general standard of education, with the ability to communicate clearly and concisely, both verbally and in writing Geographical knowledge of the route Knowledge of Windows based applications and Computer Systems Knowledge of railway and infrastructure operation Strong commercial awareness Flexible and enthusiastic attitude Ability to communicate effectively Good knowledge of train services operating within route It's not mandatory to have the below, but it would be desirable to have: The ability to analyse and interpret information, drawing out key facts Railway industry or higher education qualifications Awareness of Template Schedule 8 and RT1 customer/supplier contracts Strong attention to detail Ability to type accurately at a reasonable speed Ability to learn a large quantity of new information Good short-term memory Please note that this role is shift based (round the clock) and candidates will be expected to travel to and from work at unsociable hours without relying on public transport. It is also worth noting that initial training for this role may involve residential training away from the office location for up to 8 weeks. To be considered for this role you must live within 60 minutes travel time of the location. How to apply (External) Salary: This vacancy is Sup 5 £43,768. Grade: SUP.5. Salary in Training: a salary in training may apply depending on current role. Network Rail adheres to a structured pay framework, any salary offered will be within the pay range advertised. Closing date : 3rd January 2025. Late applications will not be accepted. We're a Disability Confident Leader employer and we'll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles. Our Drugs and Alcohol Standard is changing as of 16.01.2023. All prospective candidates who have not been offered a conditional role by 16.01.2023 will be required to undergo and pass a drugs and alcohol test. Your application will be rescinded if you record a positive test. All positive drugs and alcohol test results for prospective candidates will be securely held on the Sentinel database and a five-year suspension from applying for a safety critical role, a role which requires PTS certification or a Key Safety role on Network Rail Managed Infrastructure will be enforced.