Job summary An exciting opportunity has arisen within the Midlands and North West Bowel Cancer Screening Programme Team based at Hospital of St Cross, Rugby for the role of Screening Administrator. The Bowel Cancer Screening Programme offers screening to men and women and has recently expanded to invite those aged between the age 50 - 74. The Screening Administrator role includes answering national patient helpline, administrative support, and laboratory support including the logging of completed faecal sample tests. In addition, the role will support the printing and packing function of the Hub. Please be advised sponsorship is not eligible for this post. Please be advised that the interviews for this post will take place on 16/04/2025. Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested. Main duties of the job Utilise relevant Trust and Bowel Screening Programme IT software systems efficiently, with accurate data entry, and in line with Trust guidelines. Ensure all patient data is input accurately including patient demographic updates received from feeds from the Spine. Answer the subject (patient) Helpline in a professional manner, offering advice and guidance on all aspects of the screening programme in line with Departmental and National policy and guidance. Deal with routine enquiries such as how to complete the test; appointment confirmation; change of appointments and opting out of screening with minimal support. Maintain both manual and electronic filing systems and databases, as required by the department, ensuring all documents are accurately and appropriately stored and archived. Process symptomatic FIT referral forms received to send out the kit and letter to the patient, check completed packs for accuracy against the referral form, add record to the database and produce forms using templates from these records. Provide comprehensive admin support including sorting emails to identify those with referrals to process, and automatic replies for deletion and any queries for escalation to a senior staff member; data entry and checking using spreadsheets; processing of incoming/outgoing post such as undelivered mail items; sending of individual subject (patient) correspondence from template letters such as assistance to subjects who have not completed their kit correctly. About us University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK. We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do. Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare. We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk) By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team. The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values. Date posted 21 March 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per annum pro rata Contract Permanent Working pattern Full-time Reference number 218-AC-B2-7095433 Job locations Hospital of St Cross Barby Road Rugby CV22 5PX Job description Job responsibilities Act as first point of contact for complaints and deal with these in line with Trust and Departmental policy Support in the production and packing of bulk batches of subject (patient) mail such as screening invitations including operating letter insert/pack machinery. Provide a supporting role in the laboratory including receipt and logging of bowel cancer screening and symptomatic faecal test kits (to BCSS and Ultra and local database). Support HCPC, under their supervision, to load trays of kits onto analysers and pull out any kits needing HCPC attention; transfer tested kits to bags for storage labelled appropriately. Complete daily checks including water flushing, temperature recording and disposal of kits after specified storage period. Work in accordance with the Department Quality Management System including adhering to Standard Operating Procedures and assisting with audits. Assist in training new staff members including completion of competency document to record training completed For further details about the job role please see attached job description. Job description Job responsibilities Act as first point of contact for complaints and deal with these in line with Trust and Departmental policy Support in the production and packing of bulk batches of subject (patient) mail such as screening invitations including operating letter insert/pack machinery. Provide a supporting role in the laboratory including receipt and logging of bowel cancer screening and symptomatic faecal test kits (to BCSS and Ultra and local database). Support HCPC, under their supervision, to load trays of kits onto analysers and pull out any kits needing HCPC attention; transfer tested kits to bags for storage labelled appropriately. Complete daily checks including water flushing, temperature recording and disposal of kits after specified storage period. Work in accordance with the Department Quality Management System including adhering to Standard Operating Procedures and assisting with audits. Assist in training new staff members including completion of competency document to record training completed For further details about the job role please see attached job description. Person Specification Qualification /Training Essential See supporting documents Desirable See supporting documents Experience Essential See supporting documents Desirable See supporting documents Knowledge Essential See supporting documents Desirable See supporting documents Skills & Abilities Essential See supporting documents Desirable See supporting documents Commitment to Trust Values and Behaviours Essential See supporting documents Person Specification Qualification /Training Essential See supporting documents Desirable See supporting documents Experience Essential See supporting documents Desirable See supporting documents Knowledge Essential See supporting documents Desirable See supporting documents Skills & Abilities Essential See supporting documents Desirable See supporting documents Commitment to Trust Values and Behaviours Essential See supporting documents Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name University Hospitals Coventry and Warwickshire NHS Trust Address Hospital of St Cross Barby Road Rugby CV22 5PX Employer's website https://www.jobsatuhcw.co.uk (Opens in a new tab)