The post holder will be responsible for the effective coordination of patient admissions and for effective discharge management of patients for the St Giles Hospice Inpatient Unit.
Main duties of the job
The role entails but is not limited to:
* To ensure effective two-way communication with all disciplines so that patients receive timely updates on their discharge plans.
* To play a proactive role on each admission, introducing themselves and their role to all patients and carers.
* To facilitate in the daily bed allocation meeting and Hospitals of Birmingham and Solihull (HOBS) palliative care meeting calls.
* Form part of the clinical administration team and deputise for the clinical admin team leader.
* Support ward staff to ensure that discharge planning is proactive, timely and efficient.
* Liaise effectively with statutory and voluntary agencies in relation to the patients discharge arrangements.
* Monitor length of stay and escalate any delays in discharges.
* Ensure appropriate external referrals have been made e.g. Social Services, Continuing Healthcare, Care Agencies.
* Communicate with patients, their families and the person who referred this patient. To verify all parties understand admission plans, dealing with their concerns in a compassionate and effective manner.
* Ensure that relevant forms for Social Services or Continuing Health Care funding (CHCC) are completed by the multi-disciplinary team.
* Ensure the discharge documentation is kept up to date.
* Work closely with all of the multi-disciplinary to ensure admission and discharge plans are in place and communicated to all of the team.
* Engage and continue conversations with families linked to discharge.
* Coordinate with pharmacy and medics to ensure that medications required on discharge (TTO) are ready for day of discharge.
* Liaise with therapy team to ensure any necessary equipment is in situ.
* Ensure all discharge paperwork is completed for day of discharge and copies are sent to GP, District Nurse, Ward Clerk and Patient (this is not an exhaustive list).
* To complete the follow up call to the patient the morning following discharge.
* To complete Condolence Call to the Bereaved and make an initial assessment within a few days of the death about the needs for additional follow-up. Ensure that carer/family is aware of bereavement help points, support groups and counselling services.
* Send the Bereaved family a condolence card, and any other information identified from the follow up call to support them.
* Develop and maintain effective communication and positive working relationships with the nursing and multi-professional teams and with other services of St Giles Hospice.
* To contribute to a caring and safe atmosphere for patients and carers.
* If required, work in partnership with patients and carers, under the supervision of a registered nurse, giving essential nursing care within the agreed competencies and boundaries of the role (HCA, NVQ level 2 or 3).
* Be able to complete a proactive risk assessment e.g. Health and safety issues relating to the IPU environment.
To maintain accurate, contemporaneous and complete records in accordance with Hospice policy. Attend multi-disciplinary meetings when required playing a leading role in ensuring that discharges are effectively communicated on and planned, completing all records and facilitating the completion of any relevant actions from such meetings.
Contribute to establish and evaluate the standards for admission and discharge activity in order to help the Hospice measure the quality and effectiveness of the service provided.
Act as a resource, advisor and role model to other colleagues in relation to the admission and discharge processes.
Ensure the maintenance of confidentiality in respect of patient, staff, volunteer, and organisational records.
Be aware of, and use the procedure to report any incidents, risks and safety concerns.
Participate in the annual appraisal system.
Undertake any other duties which may be reasonably required.
Person Specification
Skills
* Ability to prioritise workload in response to service need
* Ability to work autonomously and be accountable for own actions
* Ability to work collaboratively as part of the wider team
* Ability to work under pressure and to meet deadlines
* Strong organisational skills
Qualifications
* Educated to GCSE standard; at least five GCSEs Grade C/4 and above, including Maths and English or equivalent qualification
* NVQ in Care Level 2/3
* Minimum of 12 months care experience
* Palliative / hospice experience Desirable
* Evidence of continuous professional development
Other Requirements
* Valid driving licence
* Eligibility to work in the UK
* Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests
Personal Attributes
* Enthusiastic, positive, and self-motivated
* Demonstrates a keen eye for detail
* Acts to support and enable effective teamwork
* Able to work under pressure
* Diplomatic, calm and objective
* Ability to use own initiative to problem solve complex situations that arise
Experience
* Good knowledge of all aspects of essential nursing care
* Experience of working in a Multidisciplinary patient-centred environment
* Knowledge of community services/Discharge process/Social care etc
* Excellent written and communication skills
* Experience in dealing appropriately with highly sensitive and confidential information
* Ability to deal with situations in a sensitive manner
* Understanding of hospice movement and palliative care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£26,043.78 to £28,862.91 a year pro rata for part-time hours.
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