About Us
We’re on a mission to revolutionise women’s fashion by making it more sustainable and affordable. Our message is clear: we believe thoughtfully made clothes can exist at an accessible price point with sustainable materials. At Nobody’s Child, we’re driven by creating responsible and affordable fashion for kind and spirited women. We are an independent, London-based brand, powered by a passionate team of change makers and skilled people who make our clothes. The good news? You could be apart of the journey!
About You
As our Head of Retail Operations and Development, you will lead on the development, implementation and execution of a best in class retail strategy across our existing store portfolio and manage the exciting future retail expansion.
You will continue to develop and implement consistent strategy, policies, practices and systems across our stores, in order to deliver exceptional customer experience and achieve our commercial and strategic goals.
This role will report to the CEO, with line management of the Cluster Manager, store managers, working in collaboration with all other head office related functions.
Day to day, you'll be:
* Working with the CEO to execute and manage our new store roll out across the UK.
* Develop and implement a retail strategy to support in the growth of retail for Nobody’s Child.
* Drive, monitor and lead on the planning and trading of retail.
* Contribute to enhancing the customer Journey through the optimisation of Retail Operations functions and BOH organisation and stock care
* Review, align and ensure consistency of retail operations, stock management and services, policies, procedures and practices across all stores.
* Ownership of cost lines relating to retail operations.
* Define the standards for back of house operations and in partnership with the cluster manager and store teams ensure they are maintained to high standards to enable the best client experience.
* In partnership with Store GMs and the Finance teams, ensure the effective management of stock (including cycle counts, inventory, stock file maintenance, reconciliation etc).
* Collaborate with Store Security teams on loss prevention.
* Business partner with Buying, Merchandising, Brand, Logistics, Finance, and Store Teams to secure the smooth running of the supply chain
* Oversee activities and processes relating to Store Suppliers and collaborate cross functionally as needed
* Collaborate with GMs and Store Leadership to promote continuous process improvement and spot opportunities for process optimisation across all store operations (front and back of house)
* Provide coaching and training to store teams to support their development and ensure high level of competence in retail operations policies and best practices.
To hit the ground running, you'll come with significant retail operations experience, strong experience in managing new store roll outs and coordinating teams, excellent leadership and multi-tasking skills. You'll have a passion for responsible product and driving excellence in our customer service offering.
If this sounds like your next opportunity, please apply and we will be in touch!
At Nobody’s Child, we are committed to creating an inclusive, diverse and equitable workplace. We aim to ensure that we are always recruiting, retaining and promoting a diverse mix of talent and encourage all to apply to join our journey!