About Hussle: Hussle (now part of EGYM Wellpass) is the UK's leading fitness marketplace. We provide hundreds of companies with fitness-as-a-benefit at thousands of fitness venues across the country through one simple pass. We collaborate with companies such as AXA Health, Bupa, The AA, O2 and many more to support people on their fitness journey by providing flexible access to some of the best fitness brands in the UK. In doing so, Hussle creates a thriving ecosystem for both gym goers, gym owners, and companies that promote health and wellbeing. The Role: We are looking for a Partner Services Manager to join our successful team during our next phase of growth. The successful candidate will play a key role in supporting the success of our corporate and fitness partners. What it involves: Partner Support Services Deal with incoming gym and corporate partner enquiries – through email & phone. You'll be the first point of contact for any of our partners who have questions, problems, or feedback. We want to delight our partners and we pride ourselves on providing world-class support Support the Account Management and Client Success teams in proactively educating our partners on the key benefits of working with Hussle and how to effectively use our services and tools to get the most out of Hussle Update account activities and account information using the company systems Monitor and action price changes to ensure contract compliance with our gym partners Raise and track issues, remove barriers, resolve issues of medium complexity and escalate to appropriate level when required Ad hoc tasks Assisting the Account Management and Client Success teams with projects to increase corporate and fitness partner performance and ultimately improve customer experience Identifying and executing opportunities to improve our services and brand to partners Working with other departments in the company to assisting with strategic projects Collaborating with the Customer Service Team to continually improve the customer experience Who you are: You have a minimum of 2 years of customer service, operations, sales, or account management experience You have basic skills in manipulating data in Excel / Gsheets and drawing insights that can be used to define relevant actions. You have an understanding of general finance management You have strong verbal and written communication skills. This role will involve high levels of telephone and email communication You are highly organised with the ability to multi-task and work in a fast-paced environment You are a problem solver, adaptable and proactive. You won’t be micromanaged but you will need to work autonomously to impact your own results You can objection handle and manage challenging conversations when necessary You are willing to learn and develop new skills You have experience working with Zendesk or a similar system What we can offer you: A salary of £25,000 to £28,000 pa dependent on experience Free access to the fitness services listed on Hussle A hybrid role (initially WFH) with 2-3 days in our central London office from c.April-25 onwards (location to be confirmed)