Employer: NFU Mutual
Location: Stratford-upon-Avon
Salary: Up to £24,000 + 10% annual bonus + benefits package
Closing date: 20 Apr 2025
* Insurance role with full training, development, and progression opportunities
* Join an organisation passionate about Employee Engagement
* 100% Office based role working from our Head Office in Stratford Upon Avon
Customer Service Representative
We are looking for a Customer Service Representative to cover a 6-month fixed term contract.
As a Customer Service Representative dealing with our Avon Insurance customers, you'll provide outstanding customer service whilst ensuring you adhere to our compliance and regulatory requirements.
We're a team that puts our customers at the heart of everything we do. It's what we've built our reputation on and as a Customer Service Representative you'll focus on bringing your personality to the role and building relationships with our existing customers. We're all about warm personalities, quality conversations, and a customer-first attitude.
Your day-to-day tasks will include processing and managing accounting transactions, including premium collection, policy cancellation refunds, and non-payment of premiums to meet customer service standards and maintain profitability.
About you
You'll have a genuine passion for delivering excellent customer service. Whether you're starting your career in insurance or want to take your next step within the industry.
Communication is a really important part of your role here and so it's important that you are able to demonstrate a natural ability when it comes to building rapport with customers. To join our team, you'll also have:
* Previous experience working within Customer Service (ideally within a telephone-based role)
* Excellent organisation skills, with a strong attention to detail
* A proactive mindset to find the best solutions for customers
* Any insurance experience would be welcomed but isn't essential as we'll provide excellent training and ongoing support.
At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.
We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.
Benefits and Rewards
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:
* Salary up to £24k dependent upon experience
* Annual bonus (up to 10% of salary)
* Contributory pension scheme, up to 20%, including your 8% contribution
* 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
* A Family Friendly policy that helps you balance your work and family responsibilities
* Access to savings at High Street brands, travel and supermarkets
* £20 contribution to a monthly gym membership - subject to T&Cs
* Health and wellbeing plan - cashback for dentist, opticians, physio and more
* Access to voluntary benefits, including health assessments, private medical insurance, and dental insurance
* Employee Volunteering - volunteering in the community for one day each year
* Unlimited access to Refer a Friend £500 bonus scheme
* Life Assurance cover of 4 x salary
* Employee discounts of 15% on a range of NFU Mutual insurance policies.
Working at NFU Mutual
We're one of the UK's leading general insurance and financial services companies. For over 110 years we've put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being "a great place to work" and we're one of only 60 companies across the globe to receive a Gallup Exceptional Workplace 2024 award, and one of only two companies to receive the award for the ninth consecutive year.
We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.
Apply now
Stratford-upon-Avon
Tiddington Road
Stratford-upon-Avon
Warwickshire
CV37 7BJ
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