Lake View Veterinary Centre, Thrapston, Thrapston, East Midlands
Lake View Veterinary Group is looking for an experienced veterinary receptionist to lead our client care team and uphold the highest standards of customer service. This is a fantastic opportunity to take on a leadership role within a supportive and passionate team, making a real difference every day.
About the Role
As Head Receptionist, you’ll oversee the day-to-day operations of the client care team across our four sites, with your primary base at our Thrapston practice.
You’ll be responsible for:
* Leading and managing a team of client care representatives, including performance reviews, training, and development.
* Ensuring the seamless operation of front-of-house services, from appointment scheduling to billing and client communication.
* Collaborating with practice teams to streamline processes and enhance the overall client experience.
* Implementing and promoting new front-of-house initiatives to continuously improve client care.
* Occasional multi-site work to ensure consistency across the Lake View Group.
This is a proactive role where you’ll step out from behind the desk, taking initiative to enhance workflows and foster a welcoming environment for both clients and pets.
Working Pattern
This is a part-time position, working approximately 30 hours per week, Monday to Friday. The role includes Monday mornings and Friday evenings as core shifts, along with at least one in three Saturday mornings. Flexibility may be required to ensure the smooth operation of the reception team across our sites.
What We’re Looking For
We’re seeking a candidate who is
* Experienced in veterinary reception or a similar client-facing role.
* Confident using client management software and adept at multitasking and prioritising workloads.
* A strong leader with excellent communication skills and a proactive approach to problem-solving.
* Passionate about delivering outstanding client care and streamlining processes to improve efficiency.
We recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive salary, you will benefit from:
* 6.6Weeks annual leave
* Additional annual leave for your birthday which will be added to your holiday allowance
* Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
* Cycle to work scheme
* Initiatives focused on employee wellbeing
* Non-accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
* Discounted staff pet care
At IVC Evidensia we are a committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
Lake View Veterinary Centre, Thrapston
Top Close, Thrapston, NN14 4PP, United Kingdom
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