QualityManager
JobFamily –Quality
This familyisdedicated to developing, implementingandmaintainingan effectivequality managementsystemthat drivesaqualitymindsetandcontinuous improvement,safesystems ofworkandbehaviouralpracticesatall levelsof theorganisation
JobSummary
This roleis focused ontheeffectivedeployment, development,monitoringandmanagementofthe
Qualityframework, policyandprocess inlinewithoverall Quality strategy
Dutiesand responsibilities
•Effectivelyimplements Survitecqualityproceduresfor all allocatedsites,in linewith legislation, regulatoryandSurvitecguidelines. Documentsand maintainstheregisterof qualityapprovals, proceduresandaccreditationsfor allocated sites /geographies.
•Communicatestoallallocated sitesSurvitecqualityprocedures, ensuringall relevantregional Surviteccolleaguesareaware oftheirresponsibilitiesinsupporting/upholdingSurvitec QHSE processes
•Managesoperational,technical audits in linewith theSurvitec audit calendar
•Participatesin quality, non-conformanceandcomplaintinvestigations, ensuringfindings are documented,reportedandescalated appropriately.Monitors andfollowsuponsupplierCAPA andimprovementactions
•Contributes tostatistical analysesonwhichtobase recommendations for improvement
•Advisesbusinessleadersandseniormanagersofcomplianceissuesormattersrequiringsupplier qualitydevelopmentor improvement
•Createsan environmentwhereeveryoneintheteamcanlivetheSurvitecValues
•Createsaninclusiveenvironmentwhere ourpeoplefeelvalued, appreciated andfreetobewho theyareatwork
•Understands, upholds andcontributes tocreatingasafety-firstculturewithinSurvitec.Ensuresa safeandhealthyworking environment
•Develops owncapabilities byparticipatingin assessment anddevelopment planningactivitiesas well asformal andinformaltrainingandcoaching;gains ormaintainsexternal professional accreditationwhererelevanttoimproveperformanceandfulfilpersonalpotential.Maintains an in-depth understandingoftechnology,external regulation, andindustrybestpracticesthrough ongoingeducationandreadingspecialistmedia.
Skills
·Lead cross-functional teams in pursuit of performance improvements aligned to department and organizational goals, leadership advocate, and partner.
·Analyze and present data to all levels of leadership.
·Certify product approval documentation such as Certificate of Conformity/Declaration of Conformity in line with Survitec’s compliance requirements.
·Participates in supplier quality, non-conformance and customer complaint investigations, ensuring findings are documented, reported and escalated appropriately. Monitors and follows up on CAPA and improvement actions.
·Makes senseof complex,highquantity, andsometimes contradictoryinformationtoeffectively solveproblems
·Gains the confidence and trust of others through honesty, integrity, and authenticity.
·Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
·Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.
·Anticipates and balances the needs of multiple stakeholders.
·Uses compelling arguments to gain the support and commitment of others
·Interprets and applies key financial indicators to make better business decisions
·Plans and prioritises work to meet commitments aligned with Survitec goals
·Operates effectively, even when things are not certain, or the way forward is not clear
·Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.
·Builds partnerships and works collaboratively with others to meet shared objectives.
Values
Drivessafetyculture
•Is areliablesourceof referenceonrelevantsafetystandardsandwherethesestandards areat risk. Providesimportant insightinto the rootcauseandcorrectiveactionsforsuchsafetyrisks andissues. Raisesissuesandhighlights ownmistakeswithoutfeartoimprovesafetyand wellbeingof selfand others
Demonstratescommitmenttodeliveringrealvalueandconfidencetoour customers
•Understands theimportanceof beingtherepresentativeof both internal andexternal customers.Demonstratesrespectforthosecustomers andis open andtransparent aboutthe deliveryof service–onlypromiseswhattheycandeliveranddeliverswhattheypromise
Wecareforour people, investingin thedevelopmentof teams andindividuals
•Understandsown rolewithintheteamandtakesaccountabilityfordelivery–is goodatclosing outactionsand proactivelyasks for helpwhen issuesarise. Communicates appropriately, shares knowledge(coaching,mentoringandsupportingotherstodevelopskillsas appropriate).Works collaborativelywithownteamandothers tomeetbusinessgoals
•Takestimetolistenandtreatsothers withdignity, acceptingandrespecting other people’s
pointsofvieworindividuality.Understands howownbehavioursimpactothers. Weaimforexcellencein everything wedo
•Takespersonal responsibilityfor ensuringexcellence,gettingthetaskdoneontimeandtothe
rightstandard. Consistentlyachievestargets,even when timescalesaretight
•Committed andpassionateaboutcontinuous improvement, lookingtosolveproblemsandavoid workarounds. Takesinitiativeandactswith confidence
Weseek toinnovateatevery opportunity
•Takesan entrepreneurial approachtochange,beingcomfortableand willingtotry outnew methods, processes,waysof workingortechniquestomakeimprovements
•Takestimetounderstandandexplaintherationaleforchangetosupporttheunderstandingof self and others
Weactwith integrity
•Acts in accordancewith SurvitecValues,especiallyinsituationswhen itis difficulttodoso
•RepresentsselfandSurvitecinan ethicalmannerthatengenderstrustfromcolleagues, customers andexternal regulators
(RefertoSurvitecCodeofConductfor further informationandexamples)
Experience andqualification
EducatedtoUniversitydegreelevel.
3 – 6yearsof job-relatedexperience,operatingat fullycompetentlevel.
1 yearofmanagementexperience may prove useful in this role, negotiating and influencing others towards best practice and functional objectives.
Experience with AS9100, ISO9001, or similar, Quality Management System (QMS) standards.
Proficient in English Language (Verbal and Written).
Certified Auditor able to facilitate/lead Internal and Supplier Quality Management System Audits.