Clerical Officer - Cardio-Respiratory Department (NHS AfC: Band 3) - Administration and Clerical - The Shrewsbury and Telford Hospital NHS Trust
The Shrewsbury and Telford Hospital NHS Trust – Telford, District of Telford and Wrekin
The Cardio-respiratory Department is a team of Highly Specialist/Specialist Physiologists and Healthcare scientists that perform a variety of Cardiology and Respiratory Diagnostic tests. As one of our admin team, you provide an essential role in being the first point of contact for our patients within the department. You will be essential in maintaining a constant diary of appointments with the ability to prioritise patients for clinical and national targets. You will also work with our physiologists to prioritise appropriate patients and clinics when required, alongside dealing with phone calls regarding appointments and assisting staff both within and outside of the trust.
An exciting opportunity has arisen for an enthusiastic and self-motivated Clerical Assistant to join our busy department, with one position based at each site, though both would be expected to work cross-site as the need arises. You will also provide booking support for the Cardiorespiratory floor of the CDC, Hollinswood House, along with the rest of the booking team. There may be a need to have an onsite presence there on occasion; otherwise, this is done from the acute sites.
The successful applicant will need to have experience in dealing with the general public, ideally in a healthcare setting. They will have good IT skills and remain calm and professional under pressure in this often challenging role. A good telephone manner, confidence, and initiative are essential. Duties include making and altering appointments, answering the telephone, arriving and discharging our patients on both SEMA and CRIS systems, and helping with queries from the public and other hospital colleagues.
The Cardiorespiratory Department is an extremely busy, fast-paced department and requires our clerical staff to meet demanding targets; therefore, you will be a pivotal member of our team.
The Shrewsbury and Telford Hospital NHS Trust is the main provider of district general hospital services for nearly half a million people in Shropshire, Telford & Wrekin, and mid Wales.
Our main service locations are the Princess Royal Hospital in Telford and the Royal Shrewsbury Hospital in Shrewsbury. Together, the hospitals have just over 700 beds and assessment & treatment trolleys. Both hospitals provide a wide range of acute hospital services including accident & emergency, outpatients, diagnostics, inpatient medical care, and critical care. The Cardio-respiratory Department has a base at both hospital sites, and we perform a wide range of diagnostic Cardiac and Respiratory tests for both inpatients and outpatients. We will also be performing some diagnostics at the Community Diagnostic Centre at Hollinswood House when it opens later this year.
For full duties and responsibilities please refer to the attached document entitled Job Description.
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