The Capacity Solution Architect Associate is responsible for regionally supporting TGS Customers on their Capacity aligned requirements, working with TGS Cross functional teams, including Account Managers (AMs), Solution Team Members, Delivery and Commercial Teams throughout the Capacity Sales Pursuit Lifecycle. The role will focus on progressing standardized capacity opportunities and extensions for TGS customers across EMEA, supporting our strategic goals and delivering value to our customers.
Key Accountabilities and Priorities:
* Support opportunities through the Capacity solution pursuit lifecycle from intake to delivery transition, to drive revenue growth for the region
* Thoroughly understand TGS Capacity Delivery Model
* Address issues or concerns escalated from internal stakeholders with professional conduct in a timely fashion
* Partner in standardizing and streamlining the internal processes to provide a more consistent, scalable service to our customers.
Operational Responsibilities
* Support Customer Capacity Opportunities within defined response times, aligned to the Capacity Sales Pursuit Process.
* Partner with Commercial Teams for contractual and legal requirements
* Create valid and standardized customer SOWs for Capacity engagement and follow internal approval processes.
Required Education and/or Experience
* Experience and understanding of an IT Consulting service provider environment
* An undergraduate degree is required.
* Ability to communicate effectively at all levels with an organization
* Commercial and Contractual Enterprise Customer awareness.
Requisite Abilities and/or Skill
* Good internal stakeholder management e.g. with Sales (AM, BDM and DBOs) and Back Office (FinOps, CBPs, etc)
* Excellent analytical and problem solving abilities
* Strong written, verbal, and presentation skills
* Strong issue resolution skills
* Action oriented and able to prioritize while handling multiple tasks
* Strong work ethic