Our client is a national financial services organisation seeking collection agents to complete customer communications and assess actions and their impacts on customers.
Responsibilities
1. Conduct calls against risk-based compliance.
2. Deliver key insights back to the business areas.
3. Report all findings clearly with data-backed recommendations.
4. Collaborate with a variety of teams to understand and meet all standards.
5. Document all cases accurately to ensure precise tracking and improvements.
Ensuring Your Success
Ideally, you will have previous collections experience with the ability to hit the ground running. A strong analytical mindset and decisiveness are essential to this role. Excellent interpersonal skills and the ability to engage with complex stakeholders are key; you must be able to present, negotiate, and influence effectively. Financial Services experience is a must, with good knowledge of consumer duty. You will have worked previously in an FCA regulated environment.
In Return
Other than a strong day rate, you will be working within one of the UK's most prestigious organisations. Hybrid working is also on offer.
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