Job Title: Mortgage Arrears Specialist Location: Remote Salary: Up to £32,000 Hours: Monday to Friday 9 am to 5:30 pm Benefits: 25 Days of holiday with public holidays on top Private medical cover Life Assurance Pension (contributory employer contribution up to 8%) Discretionary bonus scheme Dental Insurance Health shieldAbout our Client: Our client does not just offer exceptional residential mortgage loans, they're grounded in core values of fairness, accountability, a customer-first mindset and complete transparency, they have redefined the mortgage lending experience. This isn't just a workplace it is a platform for your success, our client offers support and training to undertake the CeMap. They are dedicated to narrowing the gender pay gap, ensuring that every member of the team is valued and rewarded equitably. As well as performance related incentives. Our client has been recognised for outstanding customer service and have earned a distinguished award, which a testament to their relentless pursuit of excellence within this sector. Forget about the commuting hassles because they cover travel costs and provide hotel accommodation when commuting to training, quarterly events or team-building events. The office is a space that has received accolades for its design and functionality, with bright working spaces, an onsite gym, a business lounge and garden café. About the Role: Looking to work remotely and put your mortgage arrears experience to good use? If you've got 2 years of experience in residential or buy-to-let mortgage arrears, we'd love to hear from you We've got one fully remote position available with a specialist Lender. Don't miss out -apply today Responsibilities: Proactively manage all assigned mortgage accounts Effectively manage posts on assigned accounts Fully understand customers' circumstances to identify appropriate solutions, including a variety of loan modifications as defined in the company's policies at that time Ensure that the appropriate business policies and procedures are followed and work within the approved mandate authority level at all times. Administer correspondence from borrowers and take the relevant action within agreed time scales. Update the account with details of each action and conversation. Ensure compliance with the FCA Mortgage Codes of Business, Data Protection and Money Laundering Legislation, and Fraud awareness. Achieve individual/team targets Ensure all communications are in line with Company policies, standards and procedures Develop and maintain strong business relationships with other teams and in particular, work closely with Customer Services, Compliance, Legal & external service providers To treat customers fairly at all times Ensure that all mandatory training is completed in a timely and effective manner Proactively manage own personal development Ad hoc requirements as requested by ManagerExperience required: 2 years experience in collection and ideally litigation (Litigation is desirable and not essential) with a mortgage lender or servicer Experience in residential mortgages or buy-to-let mortgages will be essential (both not required) Exceptional communication skills Confident, customer-focused approach to regular telephone contact with external customers. A track record of delivering excellent customer service.Trusting Stellar Select: At Stellar Select, our commitment goes beyond recruitment; it's about crafting experiences that elevate your career journey. We take pride in delivering excellent services to our candidates and always going the extra mile to ensure your success. Our foundation is built on openness and transparency. We believe in clear communication with everyone we work with, fostering an environment of trust, honesty and fairness. Embark on your career journey with confidence, knowing that our services are designed with your success in mind. Here's what our complimentary service includes: Expert Consultants: We are your allies, dedicated to understanding your goals and guiding you toward success. Industry Expertise: Benefit from our in-depth knowledge of the industry, providing you with insights that set you apart in your career. 1-2-1 Experience Discussion: Your experiences matter. Engage in personalised discussions about your journey and how it aligns with the job role. Interview Preparation: Step into interviews with confidence. We provide thorough preparation to ensure you shine in every interaction. Negotiation of Job Offers: We'll manage the negotiations on your behalf, aiming for offers that align with your expectations. Market Insights: Stay informed with the financial market insights that empower you to make informed career decisions. Recruitment Process Updates: No more uncertainty. We keep you in the loop with regular updates on your recruitment process. Matching to Other Roles: Your journey doesn't end with one opportunity. We explore matches to other roles based on your experience and interests. Referral Programs: Spread the word and be rewarded.For more information regarding the role of Mortgage Arrears Specialist please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC SS6593