We are looking for x4 Gas Metering Specialists to join our team based at Solihull - x2 roles on a permanent basis and x2 roles on a 12-month fixed-term contract basis. We need everyone's positive energy and innovative thinking to lead the energy transition to net zero. That's why we welcome applications from all backgrounds and experiences and have a range of flexible working options to suit everyone!
Gas Metering Specialist
Here's what you'll be doing
npower Business Solutions (nBS) is the E.ON UK Industrial and Commercial (I&C) pillar and a market leader in the B2B energy retail sector. I&C is a £6 billion revenue business serving c60,000 customers and around 300,000 meter points with a view to becoming the number one B2B energy supplier in the UK.
We are looking for x4 Gas Metering Specialists to join our team, x2 roles on a permanent basis and x2 roles on a 12-month fixed-term contract basis. For this role, you will provide analytical and administrative support to internal and external customers, contributing towards excellent customer service. This role offers the hybrid working approach, where you will be working in the office (Solihull) 2 days per week.
Key responsibilities
* Investigate and resolve a wide range of complex gas metering issues or customer queries, liaising with other internal and external parties as necessary, to provide an appropriate, acceptable resolution for the customer.
* Liaising with the customer and dealing with their gas metering issues at a portfolio level, maximising the efficiency of resolution in line with business, geographic and commercial prioritisations.
* Ensure third party agents and contributors understand their role in delivering customer service and ensure SLAs are agreed and adhered to.
* Report on and analyse the performance of specific processes and investigate process failures to recommend improvements and ensure effective delivery of team targets.
* Provide subject matter expertise to process and system change and implementation, create test materials and assure process documentation to ensure department processes are efficient and consistent with business and industry requirements.
* Provide expertise on a range of end-to-end processes to raise awareness within teams and ensure tasks are appropriately handled.
* Provide scheduled feedback on workload prioritisation to team management, monitor progress and provide scheduled updates to ensure performance standards are met.
* Ensure compliance with all regulatory and industry targets and requirements in relation to Supplier gas responsibilities.
What we need from you
* The ability to investigate and resolve a wide range of complex issues or customer queries, liaising with other parties as necessary, to provide an appropriate, acceptable and fully compliant resolution.
* An adaptive thinking style and the ability to utilise knowledge and experience to make decisions.
* The ability to carry out data analysis to identify root causes, identify and implement solutions to improve data quality.
* Stakeholder management experience, with the ability to establish and build enduring relationships with internal and external groups.
It would be great if you had
* Knowledge of the UK Energy Industry, including gas industry dataflows
* Enthusiasm for delivering and exceeding business performance with a strong growth mindset.
* Creative thinking to find new opportunities and resolve emerging problems.
* Experience of using Junifer Systems.
Here's what you need to know
* Award-Winning Benefits : Our market-leading benefits package includes 26 days of holiday plus bank holidays, a generous pension scheme, life cover, bonus opportunities, and access to 20 flexible benefits with tax and/or NI savings. Recognised with the Personnel Today Reward, Recognition and Benefits Award 2022, our benefits truly stand out.
* Recognised for Family-Friendly and Hybrid Policies : In 2024, we earned Double Recognition at the Personnel Today Awards for our exceptional family-friendly and hybrid working initiatives. Let's discuss how we can work together flexibly.
* Inclusive Employer : As the only energy company in the Inclusive Top 50 UK Employers (currently ranked 8th), we're committed to equal opportunities, diversity, and fairness for everyone.
* Support for Disabled Applicants : As a Disability Confident Employer, we guarantee an interview for all disabled candidates who meet the minimum role criteria.
* Development Opportunities : With inclusive talent networks, learning resources, and skill-building programs, your career growth is a priority.
At a glance
Reference no.: 235685 Closing date: 10/04/2025 Salary: £29,173 - £37,860
Get in touch
For more information about the role please contact fiona.carver@eon.com - please note, CVs sent directly will not be considered
About us
E.ON is a privately owned international energy company. Our 75,000 colleagues in 15 countries work daily towards the improvement of technical innovations and user-friendly customer solutions for the new energy world. We are the first large energy company to focus more heavily upon the energy of the future through our three business areas of energy networks, renewable energies and customer solutions.
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