Are you looking for a role that can really make a difference? The Fraud Centre of Excellence at NatWest are looking for customer focused and self-motivated individuals to join their team in Manchester. In this role you will be the first point of contact for their customers in relation to fraud queries or concerns. With a first-class training program, all you will need are first-class customer service skills, being comfortable with different computer systems, and enjoying a fast-paced environment, all whilst working as part of a great team. This is a 12 month temporary contract with the potential to extend or become permanent. Pay Rate: £13.15 per hour Scheduled Start Date: 20th January 2025 Location: Spinningfields Square, Manchester (Free bus service to the office, train services nearby, car park nearby offering reduced rates). Training: Up to 9 weeks on-site (Monday – Friday/ 8am - 4pm) Upon training completion: 35 hours per week, 7 hours paid, 1 hour unpaid (shifts to be determined, you must be willing to work weekends) Shifts can range anywhere between 8am and 10pm Key responsibilities: Respond to queries from customers/stakeholders promptly within agreed timelines. Deliver successful customer/business outcomes by processing, authorising and investigating all transactions to defined key performance indicators and service level agreements and/or by accurately collecting the required information from customers/ business. Actively participate in initiatives to improve customer service, processes and procedures. Candidate Profile: Key Requirements, skills & experience: Previous customer service and telephony experience Ability to work in a fast-paced environment whilst managing phone calls with the customers to reach a solution Excellent written and verbal communication skills Excellent attention to detail IT Competency (Microsoft office and data entry) Ability to work well within a team Benefits: Free access to UnMind – a mental health and wellbeing platform that you can use throughout the duration of your assignment to support with mental health, life events, and physical health and wellbeing Access to a benefits scheme giving you access to discounted holidays, vouchers, saving bundles, competition and giveaways and a 24/7 worker assistance programme including always accessible counselling services Job Type: Full-time Pay: £13.15 per hour Expected hours: 35 per week Schedule: 10 hour shift 8 hour shift Day shift Every weekend Weekend availability Education: A-Level or equivalent (preferred) Experience: customer service: 1 year (preferred) Licence/Certification: Driving Licence (preferred) Work Location: In person Reference ID: NWG01687 Expected start date: 20/01/2025