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The Café Assistant will help nature recover by assisting in the daily running of the busy café at our visitor centre, providing an exceptional level of customer service.
Job Purpose
To assist in the daily running of our busy Café at our Visitor Centre, providing an exceptional level of customer service.
Reporting Line
The post holder reports to the Café Supervisor.
Line Management
This post has no line reports.
Key Tasks
1. Ensuring the Café and visitor seating area is kept clean.
2. Providing an excellent level of customer service.
3. Food and drink preparation, including cooking a basic menu and baking.
4. Assisting with stock rotation and reducing waste.
5. Cash handling and using a till.
6. Promoting a positive image of the organisation to all visitors.
7. Following all policies, procedures and health and safety requirements.
8. Any other tasks as requested by the Café Supervisor or Visitor Operations Manager.
Person Specification
1. To be welcoming, approachable and confident in dealing with people.
2. Ability to use initiative.
3. Excellent organisational skills.
4. Ability to work under pressure.
5. Good team player.
6. Ability and willingness to demonstrate the BBOWT behaviours of Connect; Grow; Lead by Example; Positivity; and Conscious Inclusion.
7. Ability to undertake Food Safety certification and Allergy Awareness Training.
*Training will be given to pass these courses within a month of starting. Failure to achieve the standard required in these tests may result in your contract being ended.
Measurements Of Success
1. Capable in all Café tasks.
2. Compliance with food safety and Café procedures.
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