4 days ago Be among the first 25 applicants
Administrator - Immediate start.
We are looking for an Administrator to join one of our clients based in Southampton on a temp to perm basis.
You will provide exceptional Administration/Customer service to both internal and external customers, handling queries and issues promptly and professionally, both verbally and in writing.
Task Management
* Manage task completion dates to ensure all tasks meet SLAs (Service Level Agreements) and KPIs (Key Performance Indicators).
* Proactively seek resolutions to problems and escalate issues when necessary to ensure timely resolution.
Client System Management
* Work with multiple client systems to update clients and raise any relevant issues.
Information Validation
* Validate all received information to ensure it aligns with stakeholder requirements and is fit for purpose.
Email Management
* Efficiently manage both personal and group emails to ensure clear communication and task completion.
Relationship Building
* Build and maintain strong relationships with both internal and external stakeholders, leveraging MS Excel trackers and other systems to manage these relationships effectively.
Quality Control
* Accurately check and validate all works completed by subcontractors or internal workforce, ensuring quality and compliance with company standards.
Skills & Qualifications
* Strong customer service skills with the ability to communicate clearly and professionally.
* Proficiency in MS Excel and other relevant systems to track tasks and manage relationships.
* Experience in task management with an understanding of SLAs and KPIs.
* Strong attention to detail with a focus on accuracy in validation and quality control.
* Excellent written and verbal communication skills.
* Previous experience in a customer service or operations role.
* Familiarity with client management systems and email management tools.
This Role Would Suit Someone Who Is..
* Highly organised with the ability to prioritise tasks effectively.
* Proactive problem solver, with the ability to escalate issues appropriately.
* Strong interpersonal skills, with the ability to build and maintain professional relationships.
* Results-driven, with a focus on meeting KPIs and SLAs.
Working hours: 7:00am-15:30 / 9:30am-18:00pm (can be flexible on this)
Pay Rate: £12.01p/h
If you are interested in the above then please apply and someone will come back to you. - Thank you
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Administrative
* Industries: Software Development
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