The Service Team Support will provide support to the Service Team at Firecheck Contracts ltd, liaising with Service Team, clients, and the Engineering Team. To provide cover when needed to the various functions within FCL departments.
Key Responsibilities of The Service Team Support (but not limited to):
* Providing flexible support to the Service Contracts Department.
* Prompt and accurate response to client enquires to prevent them from escalating into complaints, escalating to the Management Team where appropriate.
* Produce customer service quotations as required.
* Produce customer Service reports as required.
* Produce customer invoices.
* Undertake general administration duties relevant to your position including data entry and responding to emails and telephone calls.
* Customer Contracts/Renewal Chasing.
* Day to day management of engineers diary booking in work re scheduling etc.
* Contract Reporting, including reports for the Service Team Leader & Service Operations Manager when required.
* Be professional, and customer centric always.
* To learn the roles within the Contracts / Service Department
This list is not exhaustive and further requirements may be requested by Senior Management from time to time.
Skills Requirements of The Service Team Support
* Computer literate
* Good written, oral, and numerical skills. Excellent telephone manner.
* Excellent attitude towards career development.
* Excellent organisational skills, as you will at short notice be asked to oversee and deal with several items requiring the skillset of an organised individual.
* Ability to work as a team member, but on own when required.
* Demonstrate an ability to understand matters of a financial nature and conform to budgetary constraints.
* Ability and desire to learn the legal and regulatory compliance for the Fire Industry.
Competencies of The Service Team Support
* Experience with Business Management systems (SimPRO, Job logic etc)
* Ideally a proven history of success within a Customer Service environment.