Who You Are You are a dedicated and proactive individual passionate about improving housing standards and customer service. With a strong background in housing management or related fields, you thrive in dynamic environments where you can use your problem-solving skills to make a meaningful impact. What the Job Involves In this role, you will lead on temporary accommodation (TA) complaints and member enquiries, ensuring all issues are addressed efficiently and effectively. You will liaise with managing agents and internal colleagues to guarantee the suitability of temporary accommodations. Additionally, you'll work closely with our team of property inspectors to enhance the quality of temporary housing and provide excellent customer service to our residents. Skills Strong leadership capabilities Excellent communication skills Proficiency in problem-solving Experience in housing management Ability to work collaboratively Customer service excellence