We are currently supporting our automotive refuse collection client in recruiting a Senior Operations Manager to oversee the day-to-day management of the contract, ensuring high-quality service delivery, operational efficiency, and customer satisfaction. You will be responsible for maintaining contract compliance, budget control, and continuous improvement initiatives.
Key Responsibilities:
Contract Management:
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Oversee all aspects of the contract, ensuring smooth operations.
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Ensure remedial and maintenance work meets customer expectations.
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Monitor and control costs to align with contract budgets.
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Ensure compliance with SLA’s, KPI’s, and VOSA standards.
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Manage fleet performance and vehicle maintenance schedules.
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Prepare vehicles for MOT inspections and ensure Department of Transport compliance.
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Maintain accurate records and input data into company systems.
Operations & Team Management:
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Lead and manage the contract team, ensuring accountability and clear communication.
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Liaise with customers through weekly and monthly meetings.
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Drive continuous improvement and implement effective fleet management strategies.
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Ensure all work is completed efficiently and to a high standard.
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Provide staff with training and development opportunities.
Quality & Customer Satisfaction:
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Ensure compliance with ISO9001 accreditation and company procedures.
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Deliver outstanding customer service, ensuring all repairs meet customer requirements.
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Handle escalations and resolve service issues efficiently.
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Complete all necessary documentation and customer satisfaction surveys on time.
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Promote a customer-focused culture within the team.
Health & Safety Compliance:
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Ensure compliance with Health & Safety regulations on-site and during travel.
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Conduct risk assessments and routine safety checks.
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Ensure the proper use and maintenance of Personal Protective Equipment (PPE).
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Identify and mitigate potential hazards in the workplace.
Quality & Environmental Responsibilities:
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Manage compliance with quality and environmental policies.
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Maintain accurate documentation related to quality and environmental procedures.
Requirements:
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Proven experience in operations management within a relevant industry.
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Strong knowledge of fleet management, contract compliance, and service delivery.
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Ability to lead teams effectively and drive continuous improvement.
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Excellent communication and customer relationship management skills.
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Strong understanding of Health & Safety regulations.
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Experience with ISO9001 accreditation is desirable