About The Role Do you thrive in a fast-paced environment where everyday brings a new challenge? If you’re a numbers whizz who has a passion for keeping cash flowing, then we have a new vacancy here at Arco for an Accounts Receivable Controller Reporting to our AR Team Leader, the Accounts Receivable Controller will support the management of invoices for the Arco group, ensuring timely payments are made by our customers. Please note this is a hybrid role, with a mix of days working from our head office in Hull and home based working. We can consider both full time and part time applications for this vacancy. Key responsibilities include: Monitoring and managing the company's accounts receivable, ensuring that all customer payments are received and processed in a timely manner Evaluating the creditworthiness of new and existing customers, assessing their ability to pay debts on time, and making recommendations for credit limits and payment terms Building and maintaining strong relationships with customers, providing excellent customer service and resolving any queries or issues related to their accounts Proactively chasing overdue payments, contacting customers via phone, email, or letter to negotiate payment arrangements and prevent further arrears Investigating and resolving customer disputes and complaints in a professional and timely manner, ensuring that issues are resolved to the customer's satisfaction Working closely with other departments, such as sales, marketing, and finance, to complete credit management activities efficiently and in line with business objectives What We Offer: A starting salary from £23,400 plus up to 10% annual bonus 32 days holiday inclusive of bank holidays, plus the option to purchase up to 5 more days 2 fully paid Community Volunteering days every year An excellent pension and Life Assurance scheme A huge range of high street retailer discounts to help with cost of living via MyArco Perks Free, 24-hour access to our Employee Assistance Programme Access to our Learning Management System, to support your personal and career development Long-term service awards – we’re proud to have employees who have worked for us for 40 years The Ideal Candidate Will Have: An understanding of credit control policies and procedures, including terms and conditions, payment schedules, e-invoicing and debt collection processes Excellent customer service skills and experience Effective communication skills to liaise with customers, suppliers, and internal stakeholders The ability to negotiate and resolve disputes in a professional manner is a must Experience of analysing credit risks, identifying areas for improvement, and implementing these to mitigate debt Strong Time Management and Organisation skills Knowledge of systems such as SAP, SAGE, Excel, C4C (Cloud for Customer) and Outlook About Us With a 140-year legacy, Arco are recognised as the UK's leading safety experts. As the only integrated safety products and services business, our size, scale and reputation in the sector are why we have such an impressive portfolio of accounts and customers. We're the expert safety partner with a unique mix of specialist expertise and practical real-life industry knowledge. We are now on a transformation journey to become more profitable and sustainable, with investment into our growing business to help achieve this. This is an exciting and demanding time for the business. There is opportunity to shape and challenge the transformation journey and future growth, while balance the pressure to deliver sales growth and financial targets that are necessary to support the future growth. Our behaviours; Care, Collaborate, Perform and Deliver, are embedded within our culture, to drive performance and ensure we succeed together and are rewarded for that shared success. Because It’s on us. To deliver. Together. Diversity and Inclusion at Arco means understanding everyone's views and giving colleagues a sense of belonging. We respect and value individuals for their unique skills, experiences and ideas; to ensure we can be at our best. By creating a supportive and inclusive environment we will be an organisation able to drive our strategic goals, attracting and developing great people to be a more profitable and sustainable business for generations to come. Be Safe, Be Yourself, Be Your Best.