Our Company :
Sean Graham Bookmakers is a family run independent bookmakers and has been a trusted name on the local High Street for over 50 years.
We currently operate 24 stores in Ireland's north and south, and our Telebet department provides first class customer service.
Sean Graham is represented at the majority of Irish racecourses as well as the prestigious Cheltenham meetings.
Sean Graham pride ourselves on offering our customers a wide range of betting opportunities across the entire sporting landscape.
Motive:
* To provide the best level of customer service to Sean Graham customers in accordance with the Company's standards and procedures.
Responsibilities:
* To assist in customer relations by maintaining excellent customer service at all times, including an up to date knowledge of Sean Graham products.
* Identifying selling opportunities and acting on these.
* To assist with queries from any Sean Graham customers or retail outlets.
* Any other duties relevant and related to the post.
Qualifications:
* Math and English GCSE Grade C or above or equivalent.
Schedule:
* Working patterns can comprise of 10 hour shifts, 8 hour shifts, 6 hour shifts or 4 hour shifts.
* Ability and willingness to work various shifts including evenings (latest finish time 9.30pm) and weekends and Bank Holidays as the business operates 7 days a week. Operating hours 9am to 9pm Monday to Saturday, 11am to 6pm Sunday.
Skills & Experience – Essential:
* You must be 18 years old + to work within the industry.
* Interest in the sporting environment.
* Communication Skills - a proven ability to communicate effectively with customers and colleagues over the Telephone.
* Customer focused – to maintain a professional level of customer service at all times; to accurately identify the needs of customers and work to exceed customers’ expectations by delivering a high quality service.
* Personal drive and a pleasant, positive and enthusiastic, "can do" attitude, demonstrating an appropriate level of motivation.
* Good standard of dress and appearance.
* A good team player with the ability to prioritise workload and adapt to needs of the business.
Skills & Experience - Desirable:
* Interest and/or knowledge of various sports.
* Previous experience of telephone operating.
Sean Graham Bookmakers reserves the right to enhance the criteria in order to facilitate shortlisting.
Candidates are reminded that a submitted application must clearly identify how they meet the above criteria.
Job Types: Full-time, Part-time, Permanent
Pay: £12.00 per hour
Benefits:
* Company pension.
Schedule:
* 10 hour shift.
* 8 hour shift.
Work authorisation:
* United Kingdom (required).
Work Location: In person
Application deadline: 31/01/2025
Reference ID: N.M
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