Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.
We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.
The Telefónica Tech UK&I hub has an end-to-end portfolio of market-leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services, and Cyber Security & Networking.
* HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year
* Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio
* Fortinet: Elite VIP Program – one of only 2 in the UK
* AWS: Advanced Solution & Managed Service Provider Program
Job Description
Service Architect - Remote, UK - All UK Addresses Considered
Main purpose of the job
* Support service design elements of sales, pre-sales, bid opportunities, service implementation, and service opportunities aligning with Telefónica Tech's strategic delivery of health services
* Act as the primary service design & architecture interface between the customer and Telefónica Tech.
* Work closely with service delivery and project teams on all new projects and services to be delivered, providing guidance, direction, and advice on service architecture and delivery.
* Act as a subject matter expert, providing Telefónica Tech and customers with an understanding of the Service solution across all service delivery - Technical, ITIL, and supporting business functions.
Main Duties and Responsibilities: Essential duties may include, but are not limited to, the following:
* Supporting, developing, and transforming enterprise IT Services for Telefónica Tech within the health sector
* Leading the design and implementation of managed service operations and project delivery
* Leading the development of an IT lifecycle management, designing services, taking service strategy, and building processes, procedures, into operational runbooks and guides across the department.
* Leading the introduction of key IT service roles and processes needed to act as the bridge between the customer and internal and external IT suppliers.
* Liaise with program/project/transition management to plan and manage the effective transfer of ICT services to new service designs.
* Defining the standards required for the existing Telefónica Tech IT teams to adopt ITIL based service management
* Support the core frameworks that will underpin different aspects of the IT department including AGILE, DevOps, ITIL, SFIA, TOGAF
Qualifications
Experience and skills:
Experience (essential):
* Previous experience in a Service Architect role
* More than 3 years’ experience in designing, implementing, and delivering enterprise level IT Managed Services.
* ITIL Qualified
* Experience of managing ITIL processes across service towers and third parties (SIAM)
* Experience at senior management level in a large, complex customer-facing organization
* Proven experience in developing and implementing IT strategies to achieve transformational levels of change and efficiency
* Advanced academic background, preferably to good degree level or equivalent
* Experience in Health Sector aligned Service Architecture
* Good working knowledge of relevant functional systems
* Experience in dealing with and influencing multi-tier management
Personal Skills:
* Articulate and a clear communicator
* Ability to converse technical terms and definitions to non-technical personnel
* Meticulous with excellent attention to detail
* Able to multitask and handle large amounts of complex information
Key Words:
Service Architect - Service Design - Service Improvement - Service Delivery - Service Designer - Health - Healthcare - ServiceNow
Additional Information
We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for the role, please get in touch.
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