Support Desk AdministratorJob DescriptionCambridge Maintenance Services are looking for a responsible Support Desk Administrator to join our team. You will be part of a dynamic and fast paced team providing a central point of contact for our clients, engineers and sub-contractors. Your main duties will be to keep our in house and client systems up to day. Liaise with client, engineers and subcontractors to ensure works are booked in and completed on time. Dealing with incoming calls and emails quickly and efficiently to ensure the highest quality of standards are kept. A successful candidate should be able to demonstrate strong attention to detail along with the ability to discover potential risksKey ResponsibilitiesEnsuring all client instructions are loggedDealing with incoming calls and emailsAllocation of jobs to engineers and sub-contractorsRecording all communication and arrangements on our in house system along with client portalsChasing for updates and paperworkCommunication with colleagues/team - keeping them informed of client changes/requirementsDeliver outstanding customer service by responding promptly, remaining courteous and professional at all timesEscalate requests where a satisfactory resolution has not been provided or where a higher level of management input is requiredRecording of daily conference calls with engineersNecessary Skills Essential:Proven ability to accurately follow proceduresComfortable and professional on calls and emailsFlexible and adaptable at any given moment, and able to work to timescalesAbility to work under pressure with a can do attitudeOrganised with effective time management and ability to multitaskWork well as part of a teamPrevious administration experience for at least 1 year