Job Title: Graduate Consultant
Responsible To: Commutology Manager
Mobilityways is on a mission to make zero carbon commuting a reality. We produce ground-breaking climate tech empowering large employers to measure, reduce and report on their commuter emissions.
Main Duties
* “Commutology” is our trademarked term for the “science of the commute”.
* Our Commutology Team are the experts on sustainable commuting. Their primary focus is to ensure that our clients make impact with our software solutions and hit their emissions reduction targets.
o A named Account Manager owns the relationship with each individual client and is ultimately accountable for their clients.
o Consultants are responsible for delivering successful projects. Success is measured by our internal OKR metrics:
+ Tonnes of CO2e saved
+ Number of consultancy hours used
+ Duration of project
+ Client satisfaction (NPS)
* Additionally, we need to account for the metrics each client uses to measure their own sustainability and operational objectives. These are contained within the client’s Impact Plan, created and maintained by their Account Manager.
* Consultants should work against the Impact Plan and ensure that the Account Manager is included in all aspects of the work with their client.
* In practice, much of our Commutology Team’s work is currently focused on supporting our clients with a set list of activities:
o Product training for new clients.
o Advice and guidance with the delivery of travel surveys.
o Completing data analysis, compiling travel survey reports.
o Supporting clients in bulk sending of communications, such as personal travel plans, Liftshare invites.
o Project managing Liftshare For Work launch campaigns.
o Reporting back findings to clients.
* Currently, clients buy from us based primarily on our technology offering. Our intention is to develop our Consultancy offering so it becomes an integral part of our value proposition. Consultants will be our internal and external experts in:
o Commute decarbonisation recommendations and strategy.
o Commute modal shift behavioural change.
o Sustainable commuting best-practice.
o Data driven expertise based upon past performance.
* It’s essential that you deliver the highest levels of proactive client service:
o Proactively driving forward projects.
o Escalating to Account Managers or line manager if there are blockages.
o Work with our Product Team and Marketing to rectify technical bugs and enhance solutions.
* In order to be successful, it’s important that you:
o Effectively manage your workload, priorities, planning and time tracking.
o Gain extensive knowledge on our solutions and services.
o Deliver against OKR goals and ensure we reach our company objectives. Provide feedback, flagging risks and providing guided solutions and decision making.
Person Specification
* Required:
o A relevant degree (preferably in environmental science, climate change, sustainability or (human) geography).
o Passion for our mission, culture and values.
o Confident in “backroom work”, such as data analysis, preparing reports and writing recommendations.
o Develop expertise in our products and services, confident to hold client meetings.
o Computer literate (Office365 suite) and comfortable with explaining/demoing technology to clients.
o A passion for sustainability and a bank of real-world experience to call upon.
o Strong verbal communicator and presenter. Enthusiastic about being the ‘face of Mobilityways’.
o Organised with a structured approach to work. Excellent project, planning and time management capabilities.
o A strong work ethic and willingness to “go the extra mile”.
* Desirable:
o Industry accreditation.
o Project management experience.
o Industry experience as a consultant or as a sustainability professional.
o An understanding of behavioural change.
Our Values
* We are Customer Obsessed – We put ourselves in the shoes of every customer, find out what they really value and are relentless in delivering excellence.
* We are Learning Fanatics – Insights and knowledge are sought, gathered, analysed and shared every time. How can we be better at doing the right things and putting first things first.
* We are United – Our common purpose is clear, and we are all committed to being proactive in caring for others. We respect and value differences.
* We are Bar Raisers – Outcomes are better than ever achieved before and others are learning from us. We ensure that our team’s capability and culture continually improve.
Diversity and Inclusion
Mobilityways is proud to be an equal opportunities employer and is committed to ensuring that our workplace is an environment that is free from discrimination and one which values all employees as individuals. The company welcomes all applications and will not discriminate against any individual on the basis of sex, gender reassignment, colour, marital status, civil partnership status, having or not having dependents, pregnancy/maternity, race, nationality, ethnic or national origin, religious belief or philosophical belief of political opinion, sexual orientation, disability, membership or non-membership of a trade union or age.
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