Administrator | Allied Services | Imaging | Physiotherapy | Liverpool | Full-time | Permanent | 37.5 hours | £23,497.50 per annum
Spire Liverpool Hospital has an exciting opportunity for an Administrator to join our Allied Services Team on a permanent, full-time basis.
As Administrator, you will be responsible for providing an efficient, professional reception service and ensuring the provision and maintenance of an efficient patient administration service within the Allied Services department.
Working Hours: Various shifts between 7:30 a.m. and 8:30 p.m.
Duties and Responsibilities:
* Provide a professional reception service to patients attending appointments in Imaging or Physiotherapy.
* Answer telephone queries in a professional and friendly manner.
* Provide and maintain an efficient bookings system for patients attending Imaging and Physiotherapy using SAP and RIS (computer software).
* Develop and maintain an up-to-date and accurate knowledge of Spire and other insurers’ products, policies, and initiatives.
* Respond to enquiries from patients, members of the public, and consultants in a timely, courteous, and efficient manner, ensuring an accurate record of the communication is held.
* Maintain departmental electronic and manual filing systems accurately.
* Process patient appointment letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate.
* Liaise closely with patients, consultants, and clinical teams regarding any special requirements or individual requests.
Who We're Looking For:
* Good standard of secondary education with demonstrable literacy and numeracy skills.
* Track record of successful delivery in a similar role, in an office and/or customer service environment.
* Excellent interpersonal and communication skills.
* Ability to build and maintain effective working relationships, both internally and externally.
* Strong focus on delivering and meeting customer expectations.
* Confident telephone manner with the ability to communicate with a wide range of customers at all levels.
* The ability to work effectively as part of a team.
* IT literate and a competent user of the MS Office suite of products.
* Able to work under pressure and to tight deadlines, with good organisational skills.
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
* 35 days annual leave inclusive of bank holidays.
* Employer and employee contributory pension with flexible retirement options.
* ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers.
* Private medical insurance.
* Life assurance.
* Free car park.
* Free DBS.
* Free uniform.
We commit to our employees’ well-being through work-life balance, ongoing development, support, and reward.
Our Values:
* Driving clinical excellence.
* Doing the right thing.
* Caring is our passion.
* Keeping it simple.
* Succeeding and celebrating together.
Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
Job Info
* Job Identification: 20851
* Posting Date: 11/18/2024, 01:39 PM
* Apply Before: 12/06/2024, 01:39 PM
* Job Schedule: Full time
* Locations: 57 Greenbank Road, Liverpool, Merseyside, L18 1HQ, GB
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